Emily Meger
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Lead Associate
Willis Towers Watson
04.2025 - Current
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
Associate - Workstream Lead
Willis Towers Watson
04.2022 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Senior Analyst
Willis Towers Watson
10.2017 - 03.2022
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
Benefits Analyst
Willis Towers Watson
10.2015 - 09.2017
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
- Conducted thorough investigations into benefit-related issues, resolving discrepancies and providing prompt resolutions for employees.
- Collaborated with HR team to design and administer annual benefits open enrollment events, leading to a smooth process for all employees.
- Provided expert guidance to employees during life events impacting their benefits eligibility or coverage needs, ensuring seamless transitions.
Specialist
Willis Towers Watson
02.2013 - 09.2015
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
No Degree - Psychology
University of Northwestern
Saint Paul, MN01.2009
Skills
- Effective verbal and written communication
- Cross-functional team coordination
- Self motivation
- Organization and time management
Languages
Spanish
Elementary
Timeline
Lead Associate
Willis Towers Watson
04.2025 - Current
Associate - Workstream Lead
Willis Towers Watson
04.2022 - 03.2025
Senior Analyst
Willis Towers Watson
10.2017 - 03.2022
Benefits Analyst
Willis Towers Watson
10.2015 - 09.2017
Specialist
Willis Towers Watson
02.2013 - 09.2015
No Degree - Psychology
University of Northwestern
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