Emily Melton
Lenexa,KS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Beauty Brands Salon & Spa
05.2022 - 09.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Manager
Spirt Halloween
09.2021 - 11.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Administrative Assistant
Silver Crest Living Facility
05.2017 - 10.2021
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
- Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Set and oversaw weekly and special event menu plans.
Education
High School Diploma -
Shawnee Mission West High School
Overland Park, KS05.2019
Skills
- Customer Relations
- Department Oversight
- Stock Management
- Loss Prevention
- Staff Management
- Issue Resolution
- Retail Operations
- Time Management
- Process Improvements
- Microsoft Office Suite
- Inventory Control
- Interpersonal skills
- Leadership abilities
- Quality Assurance
Timeline
Assistant Store Manager
Beauty Brands Salon & Spa
05.2022 - 09.2023
Assistant Manager
Spirt Halloween
09.2021 - 11.2022
Administrative Assistant
Silver Crest Living Facility
05.2017 - 10.2021
High School Diploma -
Shawnee Mission West High School
Similar Profiles
Alicia ReynoldsAlicia Reynolds
General Manager at Beauty Brands Salon & SpaGeneral Manager at Beauty Brands Salon & Spa
Anaiah CornejoAnaiah Cornejo
Customer Service Specialist at Beauty Brands Salon & SpaCustomer Service Specialist at Beauty Brands Salon & Spa
Kennedy GalvinKennedy Galvin
Customer Service Specialist at Beauty Brands Salon & SpaCustomer Service Specialist at Beauty Brands Salon & Spa