Emily Mendoza
Norwalk,CA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling, dedicated to making delicious specialty ice creams and cakes and contributing to safe, welcoming shop environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of ice cream-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Baker
Wetzel's Pretzels
08.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
Barista
Creamistry
06.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2024
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Adaptive and creative
- Opening and closing duties
- Teamwork and Collaboration
- Reliable and Responsible
- Attention to Detail
- Multitasking
- Organizational Skills
- Active Learning
- Time Management
- Order Taking
Certification
- Food Handlers License - 2022-2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Baker
Wetzel's Pretzels
08.2023 - Current
Barista
Creamistry
06.2022 - Current
High School Diploma -
Santa Fe High School