Emily Mentzer
Ocala,FL
Overview
5
5
years of professional experience
Work History
Substitute Teacher
ESS
03.2025 - Current
- Implemented pre-prepared lesson plans and provided additional support as needed to continue student education and reinforce core concepts
- Facilitated learning experiences across multiple grade levels spanning from preschool to sixth grade
- Engaged in student discussion and learning experiences to cultivate a positive learning environment
Early Care and Education Specialist
Early Learning Coalition
05.2023 - 12.2024
- Started internship conducting developmental screenings, became a full-time employee in October 2023
- Administered teacher and child assessments on School Readiness and VPK participants
- Assisted with compiling resources, creating packets, and arranging resource areas for parents and providers throughout the seven-county area
- Collected, input, and analyzed data to identify emerging trends and training needs for the ELC's providers and families
- Scheduled program assessments by coordinating with providers and assessors to comply with state required CLASS assessments
- Assessed classrooms using CLASS tools in School Readiness and VPK classrooms
- Met with parents and guardians to assist in understanding and supporting educational objectives, learning expectations and behavior standards.
President, Vice President, & Recruitment Advisor
Phi Sigma Pi, Florida State University
05.2020 - 05.2023
- Conducted executive board meetings as well as weekly chapter meetings
- Maintained correspondence between the National Office, the School, and the Chapter
- Delegated duties to executive board members to ensure the chapter runs smoothly
- Operated with the executive board to ensure the chapter ran smoothly
- Oversaw chair positions, including booking all rooms, helping plan events, and ensuring proper budgeting was used for events
- Maintained official chapter documents such as the calendar and points document
- Coordinated recruitment events such as tabling, passing out flyers, and events
- Planned events over Zoom with both potential new members and brothers
Quality and Guest Experience Supervisor
Chick-Fil-A
05.2021 - 12.2022
- Started as team member, promoted to team lead, then promoted to supervisor
- Maintained cleaning lists and procedures to keep up with corporate and health code policies
- Resolved customer complaints using HEARD model
- Trained team members into leads for both operations and drive-thru
- Supervised both FOH and BOH employees ensuring restaurant success
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
Education
Bachelor of Science - Human Development And Family Sciences
Florida State University
Tallahassee, FL01.2023
Skills
- Activity management
- Group and individual instruction
- Guest relations management
- Complaint handling
- Meeting planning
- Adaptable under pressure
Timeline
Substitute Teacher
ESS
03.2025 - Current
Early Care and Education Specialist
Early Learning Coalition
05.2023 - 12.2024
Quality and Guest Experience Supervisor
Chick-Fil-A
05.2021 - 12.2022
President, Vice President, & Recruitment Advisor
Phi Sigma Pi, Florida State University
05.2020 - 05.2023
Bachelor of Science - Human Development And Family Sciences
Florida State University
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