Emily Merrell
Webster,NY
Summary
Results-driven real estate professional with over six years of experience across sales, transaction management, and operations. Expertise in streamlining processes, leading high-performing teams, and mentoring agents. Strong background in data management, contract oversight, and client relations. Seeking a leadership role where I can apply my skills to enhance operational efficiency and support sustainable growth.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Licensed Real Estate Salesperson
Cornerstone Realty Associates
08.2024 - Current
- Kept current with industry trends and best practices through continuing education, ensuring compliance and maintaining expertise as a licensed real estate professional.
- Built strong, lasting client relationships through proactive communication, fostering smooth transactions and long-term satisfaction.
- Negotiated optimal outcomes for buyers and sellers, driving successful transactions and generating repeat business opportunities.
- Assisted clients in finding their ideal properties by thoroughly understanding their needs, preferences, and lifestyle goals.
- Guided first-time homebuyers step-by-step through the entire process—from pre-approval to closing—offering personalized support and education throughout the journey.
Director of Operations
Howard Hanna - Holly Creek Homes
07.2019 - 08.2024
- Company Overview: #1 Real Estate Team in Sales for UNYREIS MLS
- Spearheaded a comprehensive monthly newsletter and led a major redesign of the Holly Creek Homes website, significantly boosting user engagement and online presence
- Implemented advanced CRM software to streamline client interactions and enhance workflow and satisfaction
- Organized and secured all transaction records, ensuring integrity and easy access
- Developed marketing strategies and a systematic approach to the transaction process, enhancing client experiences and efficiently managing projects from start to finish
- Expertly managed all aspects of real estate sales contracts, ensuring compliance and smooth progression from agreement to closing
- Monitored sales data and agent performance, contributing to an annual sales projection of $90 million
- Mentored new agents, enhancing their skills in offer writing and negotiation, and advised on optimal offer strategies
- Created tools such as a visually appealing offer cover sheet template
- Ensured adherence to key contractual deadlines and coordinated updates from attorneys and lenders
- Kept agents well-informed over their transactions and assisted as needed
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Includes all responsibilities from Nathan Wenzel Team
Transaction Coordinator
Howard Hanna - The Nathan Wenzel Team
07.2019 - 08.2024
- Company Overview: #2 Real Estate Team in Sales- Howard Hanna, Rochester, New York Region
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Expedited closing dates through proactive communication with agents, clients, and third-party vendors.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
- Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
- Resolved issues between parties involved in the transaction diplomatically while maintaining professionalism at all times.
- Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
- Attend listing appointment with agent, call client to follow-up on next steps
- Schedule photography, staging, cleaning as needed
- Keep client apprised of all updates regarding their sale
- Confirm closed properties are listed as sold in the MLS, and that the team lead is listed
- Confirm commission was paid out correctly on all deals
- Order personalized closing gifts for pending transactions
- Weekly sales report for Team: YTD vs LY vs Goals (present to agents); avg sale price, etc
- Give agents individualized sales volume each month
- Track current mortgage rate and market stats
- Obtain and organize client information
- Enter client info into CRM's
- Special projects: ordering sold photos, referral gifts, team events, etc
- Maintain preferred vendor contact list and refer to listings and Buyers as needed
- Send thank you cards to cooperating agents after closing
- Complete all Broker required paperwork once listing/buyers are under contract
- Input all listings into MLS, choose photos, write summaries
- Set-up showing access for all listings
- Coordinate with Listing Agent to schedule open houses/broker opens for listings
- Distribute contracts to all parties and ensure attorneys have client info
- Ensure contract dates are met
- Assist in scheduling inspections, repairs, mitigation when needed
- Set-up clients in CRM and personalized portal to keep track of their documents
- Confirm lenders have started mortgage process, appraisal is ordered, and commitment date met
- Facilitate and execute all necessary addenda for contracts, as needed
- Contact towns regarding potential land uses for listings
- Write offers for agents and submit as needed
- Deliver/pick-up riders, signs, materials
- Keep track of property keys
- Confirm all appointments with client and agent day before appointment
- Add new appointments to agents calendar
- Facilitate FOIL requests for agents as needed
- Check over listing paperwork and purchase and sale contracts for compliance
- Print and assemble pre-listing and marketing materials
- Send Home Valuation Requests to new leads
- Activate listings in MLS and aggregate sites
- Create property binders, including mortgage overview sheet and all listing materials
- Create property information sheet for MLS attachment
Licensed Real Estate Salesperson
Howard Hanna Real Estate Services
07.2019 - 08.2024
- Stayed up-to-date on industry trends through continuing education courses, maintaining expertise as a licensed real estate salesperson.
- Utilized social media platforms for effective marketing campaigns that increased property exposure and attracted interested buyers.
- Developed strong relationships with clients through consistent communication, ensuring smooth transactions and long-term satisfaction.
- Provided exceptional customer service by promptly addressing concerns, resulting in high client satisfaction ratings.
- Negotiated favorable deals for both buyers and sellers, leading to successful transactions and repeat business.
- Assisted clients in finding their ideal properties by carefully assessing their needs and preferences.
- Facilitated smooth transitions during relocation processes by coordinating necessary steps for both buying and selling parties.
- Managed transaction documentation efficiently using digital tools such as CRM software and e-signature platforms.
- Worked closely with staging professionals to present homes attractively to potential buyers, maximizing sale prices.
- Guided first-time homebuyers through the entire buying process from pre-approval to closing, providing comprehensive support at every step.
Operations Manager
Madewell
10.2014 - 12.2016
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Developed processes to save on costs and prevent losses.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
- Developed comprehensive reporting systems to track recruitment metrics, enabling data-driven decision-making and continuous process improvement.
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
- Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
- Improved time-to-fill ratios by optimizing job advertisements, leveraging social media platforms, and utilizing employee referral programs.
- Managed high-volume recruitment projects while maintaining excellent candidate experiences throughout the hiring process, resulting in improved offer acceptance rates.
- Maintained compliance with federal, state, and local employment laws throughout the entire hiring process, minimizing legal risks faced by the organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Working Towards Degree in Business Management -
Monroe Community College
Rochester, NY06-2026
Real Estate Investing - REI -
Residential Real Estate Counsel
Rochester, NY12-2024
Licensed Home Inspector -
ICA Home Inspections
Rochester, NY11-2024
Licensed Real Estate Salesperson -
Greater Rochester Association of Realtors
Rochester, NY07-2019
Advanced Electronic Computer Field -
United States Navy
01-2008
Emergency Medical Technician -
Rappahannock Emergency Medical Services
Fredericksburg, VA11-2006
Skills
- Advanced Excel
- Canva Pro and Adobe Pro
- CRM Systems
- Project Management Software
- Real Estate Transactions
- Listing Presentation
- Buyer Representation
- Property Management
- Marketing
- Graphic Design
- Property valuations
- Social Media Marketing
- Creative Solutions
- Customer Service
Accomplishments
- 4.0 GPA - Monroe Community College, 05/01/14
- United States Navy - Advanced Electronic Computer Field, 11/01/11
- Emergency Medical Technician - Basic, 11/01/08
Affiliations
- Greater Rochester Association of Realtors
- ASHI
- InterNACHI
- National Association of Realtors
- New York State Association of Realtors
- Residential Real Estate Counsel
Certification
- Real Estate Salesperson License - New York State
- Licensed Home Inspector - New York State (Nov 2024)
- REI - Real Estate Investing - (Dec 2024)
- Fire Controlman - U.S Navy
- Emergency Medical Technician - VA
Real Estate Coaching
I offer free Real Estate coaching to clients, new home buyers, and was hosting weekly webinars on investing and how to get started. I was coaching about 40-60 students.
Languages
French
Limited Working
American Sign Language
Full Professional
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I'm made of sugar, spice, and real estate advice!
Timeline
Licensed Real Estate Salesperson
Cornerstone Realty Associates
08.2024 - Current
Director of Operations
Howard Hanna - Holly Creek Homes
07.2019 - 08.2024
Transaction Coordinator
Howard Hanna - The Nathan Wenzel Team
07.2019 - 08.2024
Licensed Real Estate Salesperson
Howard Hanna Real Estate Services
07.2019 - 08.2024
Operations Manager
Madewell
10.2014 - 12.2016
- Real Estate Salesperson License - New York State
- Licensed Home Inspector - New York State (Nov 2024)
- REI - Real Estate Investing - (Dec 2024)
- Fire Controlman - U.S Navy
- Emergency Medical Technician - VA
Working Towards Degree in Business Management -
Monroe Community College
Real Estate Investing - REI -
Residential Real Estate Counsel
Licensed Home Inspector -
ICA Home Inspections
Licensed Real Estate Salesperson -
Greater Rochester Association of Realtors
Advanced Electronic Computer Field -
United States Navy
Emergency Medical Technician -
Rappahannock Emergency Medical Services
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