Emily Merrill
Lima,OH
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and crew training and retention. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high-quality standards and implementing company policies effectively.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Machinery Operator
Poly Plastics Co
Coldwater, Ohio
06.2024 - 09.2024
- Performed regular maintenance on equipment, such as changing oil, lubricating components, and replacing worn parts.
- Maintained and operated a variety of machinery to ensure efficient production.
- Ensured all safety protocols were followed while operating machinery.
- Monitored machine operation to detect any malfunctions or errors in the process.
- Adjusted machine settings according to specifications from work orders or instructions from supervisors.
- Repaired faulty equipment using hand tools and other diagnostic devices.
- Troubleshot problems with machines in order to identify root causes of issues.
- Cleaned and maintained work areas regularly to maintain a safe working environment.
- Followed detailed written instructions for setting up and running each job efficiently.
- Assisted other workers with their tasks when needed.
- Communicated effectively with colleagues regarding production goals, timelines, and processes.
- Kept accurate records of output numbers throughout shifts.
- Stored finished products in designated areas after completing production runs.
- Examined product samples during production runs to ensure quality standards were met.
- Utilized knowledge of mechanical systems to make necessary repairs quickly.
- Replaced worn out parts on machines as needed.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Prepared machine for production processes by equipping with required tools and parts.
- Monitored and observed production line to watch for pile-ups and jams.
- Inspected machined parts for quality control and accuracy.
Shift Manager
McDonald's
Coldwater, Ohio
08.2017 - 04.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Observed and monitored utilization of equipment.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Upheld company standards and compliance requirements for operations.
Education
Associate of Science - Respiratory Therapy
James A Rhodes State College
Lima, OH05-2026
High School Diploma -
Fort Recovery High School
Fort Recovery, OH05-2021
Skills
- Machine Maintenance
- Workplace Safety
- Machinery Operation
- Strong Work Ethic
- Attention to Detail
- Teamwork and Collaboration
- Equipment Troubleshooting
- Opening and closing procedures
- Accurate money handling
- Hiring and Recruiting
- Employee Training
- Decision-Making
Certification
- BLS Certification
- Personal Care Aide Certified
- Serve Safe Certified
Timeline
Machinery Operator
Poly Plastics Co
06.2024 - 09.2024
Shift Manager
McDonald's
08.2017 - 04.2024
- BLS Certification
- Personal Care Aide Certified
- Serve Safe Certified
Associate of Science - Respiratory Therapy
James A Rhodes State College
High School Diploma -
Fort Recovery High School
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