Summary
Overview
Work History
Education
Skills
Timeline
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Emily Merritt

Pembroke,NC

Summary

Encouraging employee/manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Palm Beach Tan
04.2023 - 09.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Maintained clean and stocked front counter area.
  • Exceeded monthly tanning product and membership sale quotas.
  • Updated computer system with client schedules, inventories and spa information.

Cashier

Harris Teeter
01.2023 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Floral Designer

Owen's Florist
06.2022 - 10.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Prepared potted plants and bouquets based on customer requirements.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Imparted knowledge on plants and flowers to customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.

Restaurant Hostess

Sammios Italian Restaurant
11.2021 - 05.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Checked in with servers to confirm preparedness before seating customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Team Member

Big T's Snoballs
04.2020 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.

Education

Bachelor of Science - Elementary Education

UNC Pembroke
Pembroke, NC
06.2027

High School Diploma -

Gray's Creek High School
Hope Mills, NC
06.2023

No Degree - Floral Design

Fayetteville Technical Community College
Fayetteville, NC
06.2022

Skills

  • Loss Prevention
  • Business Development
  • Store Organization
  • Records Management
  • Operations Oversight
  • Customer Relations
  • Department Oversight
  • POS Systems
  • Shift Scheduling
  • New-Hire Training
  • Marketing and Promotions
  • Goals and Performance

Timeline

Assistant Store Manager

Palm Beach Tan
04.2023 - 09.2023

Cashier

Harris Teeter
01.2023 - 03.2023

Floral Designer

Owen's Florist
06.2022 - 10.2022

Restaurant Hostess

Sammios Italian Restaurant
11.2021 - 05.2022

Team Member

Big T's Snoballs
04.2020 - 11.2021

Bachelor of Science - Elementary Education

UNC Pembroke

High School Diploma -

Gray's Creek High School

No Degree - Floral Design

Fayetteville Technical Community College

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Emily Merritt