Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Micksch

Kissimmee,FL

Summary

Dynamic and results-oriented professional with a proven track record at Walt Disney World Resort, enhancing guest experiences through exceptional service and effective problem-solving. Skilled in front-end management and guest relations, consistently achieving high customer satisfaction. Demonstrates strong work ethic and reliability, fostering positive environments and promoting team efficiency.

Overview

6
6
years of professional experience

Work History

Greeter

Walt Disney World Resort
10.2024 - 11.2024


  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
  • Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
  • Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
  • Acted as first point of contact for visiting clients and customers.
  • Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.

Customer Service Associate

Walgreens
03.2022 - 08.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Streamlined customer service processes to reduce wait times and improve service quality.

Cashier

Twice Daily
11.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Key Holder

Dollar General Store
01.2019 - 11.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.

Education

High School Diploma -

Centennial High School
Franklin, TN
05.2011

Skills

  • Patience and composure
  • Initiative and Self-motivation
  • Team player mentality
  • Welcoming demeanor
  • Effective problem solving
  • Strong work ethic
  • Reliability and punctuality
  • Guest relations
  • Creativity and innovation
  • Stocking
  • Body language awareness
  • Cross-cultural sensitivity
  • Conflict mediation
  • Reading comprehension
  • Front end management
  • Able to stand for number hours
  • Customer service

Timeline

Greeter

Walt Disney World Resort
10.2024 - 11.2024

Customer Service Associate

Walgreens
03.2022 - 08.2024

Cashier

Twice Daily
11.2021 - 03.2022

Key Holder

Dollar General Store
01.2019 - 11.2021

High School Diploma -

Centennial High School

Similar Profiles

CREATE PROFILE
Emily Micksch