Emily Middleton
Pawleys Island,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced in handling numerous projects at once while ensuring accuracy. While being effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Reservations Manager/Account receivable
Litchfield Villas, INC.
01.2020 - Current
- I ushered in technology that is streamed line the operation for reservations and housekeeping facet of this company.
- Managed inventory of villa listings, ensuring accurate representation and availability in the booking system.
- Resolved complex customer issues related to reservations, maintaining high levels of service.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
Senior Crew Chief
Cabana Boy Beach Services
01.2018 - Current
- Oversaw daily operations of beach rental equipment, ensuring high standards of customer service and safety.
- Efficient workflow for equipment setup and breakdown, reducing turnaround time during peak hours.
- Trained and mentored new crew members, enhancing overall team performance and service quality.
Education
Limestone College - Psychology, Counseling
Limestone College
01.2019
Skills
- Customer service
- Time management
- Customer satisfaction
- Complex Problem-solving
- Telephone reservations
- Multitasking and organization
- Teamwork and collaboration
- Active listening
- Microsoft outlook
- Scheduling
Awards And Acknowledgements
I took over a position at a rental complex that was using pen, paper and a white board to make reservations in the late 90s and brought it to the 21st century with technology and going online for a rental property for Litchfield Villas. The company solely relies on 2 people. (I ushered in technology that is streamlined the operation for reservations and housekeeping facets of this company.)
Timeline
Reservations Manager/Account receivable
Litchfield Villas, INC.
01.2020 - Current
Senior Crew Chief
Cabana Boy Beach Services
01.2018 - Current
Limestone College - Psychology, Counseling
Limestone College
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