Summary
Overview
Work History
Education
Skills
Certification
Outdoor recreation, ceramics, music, dogs.
Timeline
Generic

Emily Miller

Salt Lake City,UT

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Ops

CAKE 0 Emission Sweden
02.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Customer Experience Manager

Cake 0 Emission Sweden
02.2020 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed new employees and on-going performance assessment of current employees.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Account Manager

Backcountry
11.2013 - 02.2020
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Education

Associate of Science - Liberal Arts And Sciences

Utah State University
Logan, UT

Skills

  • SAP Expertise
  • Project Management
  • Contract Review and Recommendations
  • Contract Development
  • Staff Management
  • Staff Training
  • Process Improvement Strategies
  • Systems Implementations
  • High-Pressure Environments
  • Workflow Planning
  • Policy and Procedure Implementation
  • Staff Development
  • Maintaining Compliance
  • Interpersonal Communications
  • Business Planning
  • Operation Monitoring
  • Client Relations
  • Customer Relationship Management
  • Project Planning
  • Microsoft Office Suite Expertise
  • Cultural Awareness
  • Team Leadership
  • Superb Time Management Skills
  • Management Training
  • Management
  • Sales

Certification

Salesforce, Business Central, Adobe, Excel, Netsuite, Sugar, Zendesk.

Outdoor recreation, ceramics, music, dogs.

Avid outdoor enthusiasts and proud fur-parent to two herding dogs. 

Timeline

Sales Ops

CAKE 0 Emission Sweden
02.2022 - Current

Customer Experience Manager

Cake 0 Emission Sweden
02.2020 - Current

Account Manager

Backcountry
11.2013 - 02.2020

Associate of Science - Liberal Arts And Sciences

Utah State University

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Emily Miller