Emily Miller
Clarksville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Facility Manager
SP+ Parking
07.2022 - Current
- Oversaw all aspects of equipment installation, maintenance, and repair.
- Supervised staff in day-to-day activities.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Oversaw finances and made recommendations to reach budget.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Assisted in annual budget to handle supply, labor and maintenance needs.
Facility Supervisor
SP+ Parking
04.2022 - 07.2022
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Served as point of contact for internal and external customers seeking support and information.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Conducted regular facility inspections to identify repair needs or improvements.
Bookkeeper
SP+ Parking
09.2021 - 04.2022
- Maintained and processed invoices and deposits.
- Reconciled and corrected issues with monthly/validation accounts.
- Posted daily/monthly receipts and payments in accordance with corporate protocols.
Contact Center Agent
SP+ Parking
01.2019 - 09.2021
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Approved and terminated customer accounts upon request.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Management
Austin Peay State University
Clarksville, Tennessee05.2018
Associate of Arts - Liberal Arts
Austin Peay State University
Clarksville, Tennessee12.2016
Skills
- Planning and Scheduling
- Operations Oversight
- Leadership and Supervision
- Account Management
Timeline
Facility Manager
SP+ Parking
07.2022 - Current
Facility Supervisor
SP+ Parking
04.2022 - 07.2022
Bookkeeper
SP+ Parking
09.2021 - 04.2022
Contact Center Agent
SP+ Parking
01.2019 - 09.2021
Bachelor of Science - Management
Austin Peay State University
Associate of Arts - Liberal Arts
Austin Peay State University
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