Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Miller

Hartselle,AL

Summary

Dynamic professional with extensive experience at XPO and a proven track record in freight classification and customer service. Skilled in attention to detail and clear communication, I excel in report creation and team collaboration, enhancing operational efficiency and customer satisfaction. Committed to driving results and fostering a positive work environment.

Overview

26
26
years of professional experience

Work History

Freight Classification Specialist

XPO
Decatur, Al
03.2018 - Current

* Inspected freight from outbound, took pictures and measurements of freight.

*Reviewed bill of ladings to see if correct NMFC, sub and class are on bill properly. If incorrect I do correction and submit. Also submit correction for cubic capacity, lineal foot or ELS if applies.

*Review reports for Tennesse Valley and Coastal Carolina for item 26, item 233 (cubic capacity) and ELS for corrections that were possibly missed.

General Manager

Burger King (Wesfam Franchise)
Decatur, Al
02.2004 - 12.2010
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with employees, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Customer Service Representative

XPO (Automation Temporary Service)
04.2017 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Manager

Sunloan
01.2011 - 01.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

General Manager

Titlemax
03.2004 - 01.2011
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with employees, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Accountant

Family Security Credit Union
02.2002 - 02.2004
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Used advanced software to prepare documents, reports, and presentations.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Prepared and filed tax forms to meet needs of customers.

Accountant

Compass Bank
02.1999 - 02.2002
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.

Education

B.S. - Accounting

Athens State University
Athens, AL

A.A.S - Accounting

Calhoun Community College
Tanner, AL
08.2001

Skills

  • Attention to detail
  • Team collaboration
  • Decision-making
  • Clear communication
  • Report creation
  • Finance
  • Report writing

Timeline

Freight Classification Specialist

XPO
03.2018 - Current

Customer Service Representative

XPO (Automation Temporary Service)
04.2017 - 03.2018

Manager

Sunloan
01.2011 - 01.2017

General Manager

Titlemax
03.2004 - 01.2011

General Manager

Burger King (Wesfam Franchise)
02.2004 - 12.2010

Accountant

Family Security Credit Union
02.2002 - 02.2004

Accountant

Compass Bank
02.1999 - 02.2002

B.S. - Accounting

Athens State University

A.A.S - Accounting

Calhoun Community College
Emily Miller