Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Miller

Hartselle,AL

Summary

Dynamic professional with extensive experience at XPO and a proven track record in freight classification and customer service. Skilled in attention to detail and clear communication, I excel in report creation and team collaboration, enhancing operational efficiency and customer satisfaction. Committed to driving results and fostering a positive work environment.

Overview

26
26
years of professional experience

Work History

Freight Classification Specialist

XPO
03.2018 - Current

* Inspected freight from outbound, took pictures and measurements of freight.


*Reviewed bill of ladings to see if correct NMFC, sub and class are on bill properly. If incorrect I do correction and submit. Also submit correction for cubic capacity, lineal foot or ELS if applies.


*Review reports for Tennesse Valley and Coastal Carolina for item 26, item 233 (cubic capacity) and ELS for corrections that were possibly missed.

General Manager

Burger King (Wesfam Franchise)
02.2004 - 12.2010
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with employees, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Customer Service Representative

XPO (Automation Temporary Service)
04.2017 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Manager

Sunloan
01.2011 - 01.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

General Manager

Titlemax
03.2004 - 01.2011
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with employees, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Accountant

Family Security Credit Union
02.2002 - 02.2004
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Used advanced software to prepare documents, reports, and presentations.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Prepared and filed tax forms to meet needs of customers.

Accountant

Compass Bank
02.1999 - 02.2002
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.

Education

B.S. - Accounting

Athens State University
Athens, AL

A.A.S - Accounting

Calhoun Community College
Tanner, AL
08.2001

Skills

  • Attention to detail
  • Team collaboration
  • Decision-making
  • Clear communication
  • Report creation
  • Finance
  • Report writing

Timeline

Freight Classification Specialist

XPO
03.2018 - Current

Customer Service Representative

XPO (Automation Temporary Service)
04.2017 - 03.2018

Manager

Sunloan
01.2011 - 01.2017

General Manager

Titlemax
03.2004 - 01.2011

General Manager

Burger King (Wesfam Franchise)
02.2004 - 12.2010

Accountant

Family Security Credit Union
02.2002 - 02.2004

Accountant

Compass Bank
02.1999 - 02.2002

B.S. - Accounting

Athens State University

A.A.S - Accounting

Calhoun Community College
Emily Miller