Emily Mills
Hemet,CA
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Smart Phase Energy
02.2022 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Effective communication to multiple partners.
- Scheduling/confirming projects.
Permit technician, MPU service coordinator
Empower
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
Head Coach
American Youth Soccer Organization, AYSO
09.2016 - 05.2023
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Increased overall team proficiency by using educational drills and activities.
- Promoted good sportsmanship with competing teams on- and off-field.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
- Prepared athletes for special competitions and tournaments.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Used previous game and team data to make informed decisions regarding game strategies.
- Planned and facilitated team travel to games and events.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Fostered growth in player attendance through effective operational management.
Sales Associate
Kohl's
08.2020 - 06.2022
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Medical Assistant
Access First Urgent Care
09.2012 - 06.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Cashier
KFC
08.2011 - 09.2012
- Collecting money and making change, clean the lobby and bathrooms
- Assist in cooking of chicken and other items
- Run drive through and front counter simultaneously
- Clean and disassemble fryers as well as warmer containers.
Cashier
Box
06.2009 - 08.2011
- Collect money and make change, clean lobby and restrooms
- Assist in cooking on fryers and grill
- Run drive through and front counter simultaneously
- Clean and disassemble ice cream and smoothie machines
Education
Diploma -
San Jacinto High School
2010
Skills
- Proficient in
- Microsoft word
- 50 words per minute
- Extremely organized
- Punctual
- Excellent time management
- Personable
- Proficient in Google Docs
- Proficient in Zoom
- Basic Math
- Medication Administration
- Writing Skills
- Microsoft Powerpoint
- Computer Skills
- Administrative Experience
- English
- Typing
- Microsoft Excel
- Communication Skills
- Front Desk
- Data Entry
- Phone Etiquette
- Computer Literacy
- Project coordination
- Project Management
- Microsoft Outlook
- Assessments
- Google Drive
- Project Deadlines
- Customer Satisfaction
- Customer Inquiries
- Office Supplies and Inventory
- Team Meetings
- Permit Management
- Permitting Coordination
- Status Updates
- Customer Service Standards
- Building Permit Applications
- Operations Management
- Google Calendar
- Document Organization
Certification
- First Aid/CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Successful people do, what unsuccessful people won't."
Jeff Olson - The Slight Edge
Timeline
Operations Manager
Smart Phase Energy
02.2022 - 06.2023
Sales Associate
Kohl's
08.2020 - 06.2022
Head Coach
American Youth Soccer Organization, AYSO
09.2016 - 05.2023
Medical Assistant
Access First Urgent Care
09.2012 - 06.2014
Cashier
KFC
08.2011 - 09.2012
Cashier
Box
06.2009 - 08.2011
Diploma -
San Jacinto High School
Permit technician, MPU service coordinator
Empower
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