Summary
Overview
Work History
Education
Skills
Timeline
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Emily Milone

Folsom,Pa

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Cashier

Bank Teller, Wells Fargo
06.2022 - Current
  • Provide excellent customer service while handling cash
  • Keep up in fast paced environment
  • Interact with software programs to complete transactions
  • Support customer engagement by processing teller transactions, sharing digital banking solutions, and making introductions to bankers to meet customer’s needs
  • Complete operational activities while minimizing risks using established policies and procedures
  • Receive direction from managers and exercise judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Build lasting relationships with customers by listening to their needs and accommodating services to meet those needs
  • Identify information and services to meet customers financial needs
  • Worked flexible schedule and extra shifts to meet business needs.
  • Educated customers on use of banking website and mobile apps.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Executed wire transfers and account transfers.
  • Trained new hires on customer service policies and procedures.

Hostess/ Server Assistant

Iron Hill
11.2021 - 04.2022
  • Had good greeting skills by meeting customers with a welcoming smile
  • As a server assistant was able to learn how to multitask by going and helping different parts of the restaurant such as helping with the waiters, bartenders, host, and dish cleaners
  • Learned how to deal with fast-paced environments
  • Stayed calm during stressful situations
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered phone calls to take orders, give information and document reservations.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Cashier

Bonchon
10.2021 - 02.2022
  • Worked as a cashier and server, provided excellent customer service, used technology for orders and kept up in a fast paced environment.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Media PA

CVS
06.2016 - 09.2018
  • Learned good communication skills with customers
  • Learned how to keep customers happy by accommodating and having good listening skills
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Bachelor of Arts - Media and Culture

West Chester University

Google certified in Digital Marketing -

Skills

  • Check Payment Processing
  • Administrative Duties
  • Seating Assignment Preparation
  • Call and Email Handling
  • Guest Flow
  • Guest Experience Management
  • Reservations/appointments management
  • Phone Inquiries
  • Reservation Documentation
  • Hospitality Service Expertise
  • Revenue Growth
  • Virtualization Technologies

Timeline

Cashier

Bank Teller, Wells Fargo
06.2022 - Current

Hostess/ Server Assistant

Iron Hill
11.2021 - 04.2022

Cashier

Bonchon
10.2021 - 02.2022

Media PA

CVS
06.2016 - 09.2018

Bachelor of Arts - Media and Culture

West Chester University

Google certified in Digital Marketing -

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Emily Milone