Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Emily Mishkee

Cottage Grove,MN

Summary

Experienced, and dynamic sales professional with 10+ years in the customer service industry. Dedicated to continuous improvement, and driving positive business impact. Specializing in sales strategies, building customer relationships, and effective communication. Ambitious learner, with a strong desire for growth, and skillset development.

Overview

14
14
years of professional experience

Work History

Wellness Program Advisor

Elements Massage
St. Louis Park, MN
06.2022 - Current
  • Manage front desk operations including phone calls, emails, and other correspondence.
  • Keep reception area clean, organized, and stocked with necessary supplies.
  • Perform administrative duties such as filing paperwork and updating client databases.
  • Assist in booking appointments through an online system.
  • Resolve customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
  • Maintain high standard of cleanliness throughout studio.
  • Created, and maintain deep cleaning schedule, and delegation of cleaning duties.
  • Provide knowledge, and help clients sign up for Wellness program.
  • Collaborate with team members to increase Membership sales.

Store Manager

Salon Service Group
Golden Valley, MN
01.2022 - 04.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Created weekly work schedules for store personnel.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Customer Service Representative

Charlotte Fabrics
New Hope, MN
06.2021 - 10.2021
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Assistant Manager

Catherines Stores
Woodbury, MN
01.2020 - 03.2020
  • Created reports on sales trends, inventory levels, and financial data.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Provided guidance and support to staff members on daily tasks, projects, and objectives.
  • Processed shipment, and ensured store was well stocked, priced,correctly, and clean.
  • Maintained inventory records and updated information regarding stock availability in the computer system.
  • Accurately locate, and pack special orders through an online system.

Beauty Team Member

Target
Woodbury, MN
02.2019 - 01.2020
  • Built strong relationships with customers by providing excellent customer service.
  • Monitored stock levels regularly to ensure adequate supplies were available.
  • Organized product displays to maximize customer appeal.
  • Participated in product demonstrations to educate customers about features of various items.
  • Demonstrated and sold cosmetics and skincare lines in store.
  • Assisted with product inventory management, restocking shelves as needed.
  • Provided beauty consultations to customers, helping them choose the best products for their needs.
  • Inspired beauty and confidence to help customers embrace individual styles.
  • Executed pricing, and marketing changes accurately, and efficiently.

Beauty Concierge

Brand Connections
Woodbury, MN
01.2016 - 01.2019
  • Greeted clients in a professional manner and provided excellent customer service.
  • Attended training sessions regularly to stay up-to-date on new procedures or changes within the industry.
  • Advised customers on the appropriate product selections for their individual needs and preferences.
  • Upsold premium products when appropriate by highlighting features that could benefit the client's desired outcome from using the product and service.
  • Developed, and maintained relationships, effectively increasing sales, and loyalty.
  • Worked collaboratively with other team members to provide an exceptional level of customer service at all times.
  • Demonstrated knowledge of current trends in makeup application techniques, haircare, and skincare protocols.

Sales Lead

Bath and Body Works, Limited Brands
Blaine, MN
01.2015 - 12.2015
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sales Associate

Bath and Body Works, Limited Brands
Woodbury, MN
10.2010 - 12.2014
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Developed promotional strategies to increase sales volume.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Organized stockroom shelves according to size, color or category.

Education

High School Diploma -

Park Senior High School
Cottage Grove, MN
06-2010

Inver Hills Community College
Inver Grove Heights, MN

Skills

  • Critical thinking
  • Planning, and organizing
  • Teamwork and collaboration
  • Analytical thinking, and innovation
  • Communication
  • Attention to detail
  • Building relationships
  • Time Management

Custom

  • Empathic leader

Timeline

Wellness Program Advisor

Elements Massage
06.2022 - Current

Store Manager

Salon Service Group
01.2022 - 04.2022

Customer Service Representative

Charlotte Fabrics
06.2021 - 10.2021

Assistant Manager

Catherines Stores
01.2020 - 03.2020

Beauty Team Member

Target
02.2019 - 01.2020

Beauty Concierge

Brand Connections
01.2016 - 01.2019

Sales Lead

Bath and Body Works, Limited Brands
01.2015 - 12.2015

Sales Associate

Bath and Body Works, Limited Brands
10.2010 - 12.2014

High School Diploma -

Park Senior High School

Inver Hills Community College

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Emily Mishkee