Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Mitchell

Wichita,KS

Summary

Driven and dynamic professional with extensive experience at Goodwill, excelling in customer service management and cash handling accuracy. Proven track record of enhancing customer loyalty and streamlining operations, leading to a noticeable increase in sales targets. Expert in training and mentoring staff, fostering a team-oriented environment. Skilled in loss prevention and adept at creating positive shopping experiences.

Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.

Offering strong foundation in customer service and retail operations, eager to learn and develop in supportive environment. Brings quick learning ability and effective communication skills to support team goals and customer satisfaction. Ready to use and develop organizational skills and attention to detail in [Desired Position] role.

Overview

3
3
years of professional experience

Work History

Key Holder

Goodwill
07.2023 - Current
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Sales Associate

Goodwill
04.2022 - Current
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Mulvane High
Mulvane, KS
05-2008

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Customer service management
  • Bank deposits
  • Staff training and development
  • Alarm systems
  • Daily reporting
  • Staff training
  • Team member development
  • Loss prevention
  • Sales coaching
  • Employee oversight
  • Opening and closing coordination
  • Front end operations
  • Drawer counting
  • Retail operations
  • Relationship building
  • Flexible work schedule
  • Sales floor organization
  • Handling complaints
  • Team building and motivation
  • Sales leadership
  • Critical thinking
  • POS terminal operation
  • Goal setting and achievement
  • Cash drawer reconciliation
  • Strategic selling
  • Shelving
  • Product sales
  • Staff coaching and training
  • Superior work ethic
  • Computer proficiency

Timeline

Key Holder

Goodwill
07.2023 - Current

Sales Associate

Goodwill
04.2022 - Current

High School Diploma -

Mulvane High

Similar Profiles

CREATE PROFILE
Emily Mitchell