Emily Mogeni
Eagan
Summary
Results-driven System Administrator with extensive experience in managing and securing IT infrastructures. Expertise in deploying and optimizing cloud solutions, enhancing operational efficiency, and ensuring cybersecurity compliance. Effectively collaborates across teams to streamline service delivery and improve asset management.
Overview
14
14
years of professional experience
Work History
AI Tester
Handshake Ai
11.2025 - 02.2026
- Data completeness and correctness
- Bias or imbalance in training data
- Data labeling accuracy
- Data pipeline reliability
- Produce accurate and consistent predictions
- Perform well on new, unseen data
- Meet performance benchmarks (accuracy, precision, recall, F1 score)
Endpoint Engineer
ConvergeOne
Remote
08.2024 - 01.2026
- Administered and configured Microsoft Azure for device and application management.
- Helped plan, implement and migrate companywide devices from GCP to Azure AAD
- Deployed and managed Azure resources including Virtual Machines, storage accounts, virtual network, and Network
- Managed service level health and incident reports such as outages and communicated to service desk.
- Used PowerShell to automate repetitive tasks such as bulk user creation and license assignments in exchange and Azure AD.
- Migrated over three hundred shared mailboxes and DLs from On-Premises Exchange to Exchange Admin.
- Managed Microsoft Teams and assigned licenses, configured Teams voice numbers, and created MS Teams channels.
- Systems administration: ensured company servers and computers are patched and up to date. Monitored and maintained.
- Asset management and disposal. Kept inventory of company assets and ensured the records are up to date.
- Developed and documented systems process that need to be used and collaborated by the IT department and other cross-functional groups.
- Managing windows defender and cyber security alerts. Follow up on alerts and work with the security team to solve threats and other related issues.
- Provided tier 3 user support for Office 365, Exchange admin and SharePoint admin.
- Enhanced security by enforcing strict access control policies and regular vulnerability assessments.
- Ensured high availability of services by designing and implementing fault-tolerant systems.
- Performed regular audits of cloud environments to ensure compliance with internal policies, industry standards, and regulatory requirements.
- Streamlined application deployment for faster delivery using containerization and orchestration technologies.
- Monitored and optimized cloud-based endpoint security solutions.
- Collaborated with IT teams to align Intune policies with organizational needs.
IT Support Engineer
Medable Inc.
Remote
08.2021 - 06.2024
- Led implementation and customization of Google Cloud Platform
- Built and deployed JAMF MDM platform for enhanced mobile device security and management.
- Used Jira ticketing systems for incidents, projects and change management.
- Managed user accounts in Google workspace, assigned group access
- Assisted in development of system security protocols in Azure and Office 365.
- ITSM analyst
- Maintained servers and systems to keep networks fully operational during peak periods.
- Integrated Okta SSO for seamless access to internal tools.
- Managed Azure cloud administration
- Managed internal systems and ensured they are up to date
- Migration from Exchange on Premise to Office 365
- Provided remote support and resolved escalated technical issues.
- Developed automation scripts to streamline IT operations.
- Managed elevated levels of call flow and responded to technical support needs in cloud environments (Exchange, Azure, GCP and SharePoint).
- Installed and configured operating systems and applications.
- Configured and assessed new software and hardware.
- Created user accounts and assigned permissions-based access controls.
- Manages and maintains Microsoft Endpoint Configuration Manager.
- Manages On Premise Active Directory and Group Policy.
- Configured Azure Security Center and Defender for Cloud to monitor and remediate security vulnerabilities.
IT Support Engineer
Thomson Reuters
Eagan
02.2019 - 08.2021
- Provided onsite and remote technical support for 6,000+ employees.
- Conducted training sessions to enhance technical skills among employees.
- Managed Active Directory, device enrollment, and user account administration.
- Administered JAMF MDM, SCCM, and Windows Autopilot enrollment.
- Supported virtualization and cloud services (Azure, GCP, AWS).
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems to manage and process support actions and requests.
- Assisted in migration from Exchange on Premise to Office 365 and eventually became a 100% cloud environment.
Network Administrator
FORCE America
Burnsville
02.2017 - 12.2018
- Managed network infrastructure for 400+ users, ensuring seamless connectivity.
- Conducted network security assessments and implemented enhancements.
- Installed, configured, and maintained LAN/WAN systems.
- Administered VoIP systems and performed patch management.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up workstations for employees.
- Configured and evaluated new software and hardware.
- Managed Office 365 and Mimecast email security and retention management.
- Monitors sentinelOne for threats and other security alerts.
Technical Support Analyst
Medtronic Inc.
Columbia Heights
01.2014 - 12.2016
- Resolved 80% of end-user technical issues within SLA guidelines.
- Conducted IT training sessions for new employees.
- Provided remote support for cloud-based and web-based clients.
Global Service Desk Analyst
Thomson Reuters
Eagan
01.2012 - 03.2013
- Served as the primary IT support contact for global users.
- Managed incoming support requests via phone, chat, and email.
- Maintained detailed documentation of incidents and resolutions.
- Engaged in user support interactions via telephone, chat, and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Consistently met or exceeded key performance indicators related to service quality and response times.
Education
Bachelor of Science - Information Technology
Minnesota School of Business
Richfield, MN05-2014
Skills
- Microsoft 365 and Azure administration
- Cloud security management
- Automation scripting
- Incident response
- Network infrastructure management
- User account administration
- Customer service and support
- Technical documentation
- Problem resolution
- Multitasking skills
- Project collaboration
- Google Cloud Platform administration
- Active Directory management
- AWS cloud services
- FedRAMP compliance
- ServiceNow expertise
- VMware virtualization
Timeline
AI Tester
Handshake Ai
11.2025 - 02.2026
Endpoint Engineer
ConvergeOne
08.2024 - 01.2026
IT Support Engineer
Medable Inc.
08.2021 - 06.2024
IT Support Engineer
Thomson Reuters
02.2019 - 08.2021
Network Administrator
FORCE America
02.2017 - 12.2018
Technical Support Analyst
Medtronic Inc.
01.2014 - 12.2016
Global Service Desk Analyst
Thomson Reuters
01.2012 - 03.2013
Bachelor of Science - Information Technology
Minnesota School of Business