Emily Molina
Rosharon,TX
Summary
Dynamic professional with a proven track record at Republic Finance, excelling in regulatory compliance and customer service. Adept at training employees and enhancing branch service quality, I leverage my sales expertise to drive financial product sales while fostering strong client relationships. Fluent in Spanish, I ensure effective communication and satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Branch Manager
Republic Finance
Pearland, Texas
01.2025 - Current
- Supported loan processing and customer service inquiries effectively.
- Trained new employees on branch policies and customer engagement techniques.
- Coordinated marketing efforts to promote financial products and services.
- Ensured compliance with regulatory requirements during transactions and documentation.
- Maintained accurate records of branch transactions and client interactions.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
FOH Manager
The Rustic
Houston, Texas
10.2023 - 01.2025
- Supervised front-of-house staff to ensure excellent customer service.
- Trained new employees on company policies and service standards.
- Managed daily operations to maintain a positive dining environment.
- Coordinated events and special functions for guests and patrons.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
Education
Bachelor of Business Administration - Business Management
University of Texas At San Antonio
San Antonio, Texas12-2025
Skills
- Regulatory compliance
- Financial product sales
- Audit preparation
- Branch service quality
- Loans
- Sales management
- Financial product advisement
- Sales expertise
- Employee training
- Customer service
- FLUENT IN SPANISH
Skills Interests
Microsoft Office (Word, Excel, Access, Lightroom, PowerPoint), Product marketing, digital marketing, event marketing, brand marketing, creative and analytical skills, Spanish (fluent), English (Native), Drawing & painting, freelance photography, fashion, makeup, hiking, weightlifting
Experience Activities
Professional Businesswomen Society, San Antonio, Texas, Active member, 08/01/23, Present, Collaborated with over 25+ different women in the business field to increase my knowledge across the corporate world, Volunteered and helped set up for multiple different events around the university to fundraise for the organization
Timeline
Assistant Branch Manager
Republic Finance
01.2025 - Current
FOH Manager
The Rustic
10.2023 - 01.2025
Bachelor of Business Administration - Business Management
University of Texas At San Antonio