Emily Molsey
Southside
Summary
Dynamic operations manager with a proven track record at Harmon Scrap Metal, excelling in workflow design and customer service. Skilled in data entry and accurate recordkeeping, I enhanced operational productivity and trained teams to achieve high performance. Committed to fostering collaboration and ensuring compliance with safety regulations for a secure work environment.
Overview
5
5
years of professional experience
Work History
Scale Master
Harmon Scrap Metal
09.2020 - 03.2022
- Operated and calibrated scales to ensure precise weight measurements for scrap metal transactions.
- Monitored compliance with safety regulations, promoting a secure work environment for all personnel.
- Trained new employees on scale operation and safety protocols, fostering team competency and efficiency.
- Coordinated with logistics teams to streamline workflow processes, enhancing operational productivity.
- Assisted in inventory management by accurately recording weights and types of incoming materials.
- Facilitated data entry into inventory management systems, supporting real-time tracking of scrap metal quantities.
- Answered customer calls professionally and routed to appropriate person.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained tidy work area to reduce likelihood of accidents.
- Communicated with operators to share information related to product.
- Used [Software] to track products as they arrived at and departed from facility.
- Followed up with customers to handle delays or other issues.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Greeted customers and provided excellent service to internal and external clients.
Shift Manager
Hardee's
01.2017 - 09.2020
- Supervised daily operations to ensure adherence to company policies and standards.
- Trained and mentored team members on service protocols and food safety regulations.
- Managed inventory levels, optimizing stock control to reduce waste and improve efficiency.
- Implemented training programs that enhanced staff performance and customer satisfaction.
- Coordinated shift schedules to maintain adequate staffing during peak hours.
- Resolved customer complaints promptly, improving overall guest experience ratings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Moore County High School
Lynchburg, TN05-2015
Skills
- Operations management
- Workflow design
- Demand forecasting
- Production scheduling
- Customer service
- Time management
- Data entry
- Accurate recordkeeping
- Teamwork
- Teamwork and collaboration
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Timeline
Scale Master
Harmon Scrap Metal
09.2020 - 03.2022
Shift Manager
Hardee's
01.2017 - 09.2020
High School Diploma -
Moore County High School