Emily Moncrief
Medford,OR
Summary
Proven track record as a professional claims analyst, consistently achieving strong production numbers while maintaining top-quality claims processing. Committed to supporting the team and willingly taking on additional work flows when needed. Prioritizes team collaboration and adaptability to ensure seamless operations and desirable outcomes. Effective time management while processing claims allows prioritization for timely resolution and customer satisfaction. Possesses over 10 years of experience as a Certified Veterinary Technician in busy general and specialty practices, with extensive knowledge in the veterinary profession. Excels in client communication, exceptional patient care, and teaching valuable skills to others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Analyst (Pet)
Nationwide
12.2021 - Current
- Demonstrates a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Prioritizing and organizing tasks to ensure timely completion of all claims in my work flow.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Contacts veterinary clinics in a professional manner to obtain any additional documents that may be needed to complete a claim.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
Certified Veterinarian Technician
OSU Veterinary Teaching Hospital
05.2017 - 09.2021
- Led, coached, and developed skills for fourth year Veterinary students in all aspects of patient care.
- Assisted in creating a variety of protocols in the Oncology department to help ensure the highest level of safety for staff and animals.
- Monitored students’ progress throughout rotation giving input to clinicians for final grades.
- Communication with multiple departments daily to coordinate patient care.
- Managed medical intervention and therapy for animals in collaboration with veterinarians in a hectic ICU setting.
- Contributed to team collaboration and seamless workflow by assisting colleagues with tasks as needed, including restraining animals during procedures or providing additional support in the imaging department.
Certified Veterinary Technician
VCA McKenzie Animal Hospital
02.2016 - 05.2017
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Reduced patient stress during visits by utilizing low-stress handling techniques and creating a comfortable atmosphere.
Certified Veterinary Technician
Town and Country Animal Clinic
06.2015 - 02.2016
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Performed dental radiographs and cleanings with ultrasonic scaler.
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
- Supported seven veterinarians in fast paced privately owned animal clinic.
- Improved clinic efficiency by maintaining organized medical records and updating patient information promptly.
Education
Bachelor of Science - Business Administration
Oregon State University
Corvallis, OR09.2021
Associate of Applied Science - Veterinary Technology
Portland Community College
Portland, OR06.2014
Associates of Arts - Transfer
Lane Community College
Eugene, OR06.2012
Skills
- Staff Training and Development
- Proficient in Microsoft Office
- Claims analysis
- Team Collaboration
- Effective Communicator
- Time Management
- Critical Thinking
- Problem-Solver
- Interpersonal and written communication
- Insurance policy coverage knowledge
Certification
- BLS and ALS recovery Certification
- Fear free Certified
- P&C Adjuster License
Timeline
Claims Analyst (Pet)
Nationwide
12.2021 - Current
Certified Veterinarian Technician
OSU Veterinary Teaching Hospital
05.2017 - 09.2021
Certified Veterinary Technician
VCA McKenzie Animal Hospital
02.2016 - 05.2017
Certified Veterinary Technician
Town and Country Animal Clinic
06.2015 - 02.2016
Associates of Arts - Transfer
Lane Community College
Bachelor of Science - Business Administration
Oregon State University
Associate of Applied Science - Veterinary Technology
Portland Community College
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