Emily Monday
HR Professional
Auburndale,FL
Summary
People focused HR professional with proven commitment to increased
morale, retention and production as demonstrated in an eNPS score starting
at -15 and climbing to 50. Progressive experience including program and people management.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
HR Manager
Amazon.com Services
10.2019 - 10.2021
- Managed and scaled growth of centralized HR staff of 25 to 55, with 18 direct reports.
- Responsible for integration of new employee populations for newly acquired businesses, raising supported employee populations from 250K to ~750K.
- Advised decision-makers across 8 lines of business, including sub-organizations, on complex and confidential matters ranging from performance management to employee relations issues.
- Reviewed business goals to recommend new HR approaches, policies and procedures including unifying attendance policies.
- Executive escalation investigator for all supported business lines for internal and external (third party) inquiries for employee related complaints and concerns.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Developed focused training programs, leadership pipeline and succession plans.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
HR Analyst
City of Lakeland
03.2019 - 09.2019
- Performed professional level compensation duties to include job evaluation, job reclassification, position analysis, desk audits and organizational structure reviews
- Performed market studies and internal job analyses to ensure pay practices are competitive both internally and externally
- Reviewed salary proposals based on hiring, promotion, reclassification, to determine internal pay equity and provide recommendations as applicable
- Performed wage and benefits surveys by utilizing statistical analysis and interpreting data
- Conducted market surveys as necessary with recommendations regarding appropriate job classifications
- Organizational representative for collective bargaining negotiations including negotiations, conducting researches, and statistical analyses
- Conducted wage and hour audits in accordance with Federal regulation such as Fair Labor Standards Act (FLSA)
- Maintained compensation systems to support equitable pay practices
- Lead team in design and implementation of Pay for Performance System with automated key performance attributes and measures
HR Assistant
City of Lakeland
07.2018 - 03.2019
- Scheduled, administered and scored written, computer based, and performance testing
- Answered applicant and internal questions regarding testing, application and certification procedures
- Reviewed existing and creates new tests based on needs of organization
- Maintained electronic and hard copy files relating to testing activities, prepares documents for records retention
- Researched and prepared preliminary data/information for job analysis projects
- Recommended required equipment and resources needed to conduct department activities
- Compiled and organized data as it related to applicant records, statistics and information for reporting and tracking purposes
- Maintained requisition database to generate certification reports for Civil Service compliance
HR Generalist
MidAmerica
09.2015 - 09.2018
- Development and implementation of personnel policy and procedure
- Handled employee relations counseling, onboarding and out processing
- Assisted in evaluation of reports, decision and results of department in relation to established company goals
- Coached and mentored staff, created career pathing and employee development
- Maintained employee records, policy review and updating of staff handbook including
- Created compensation programs including equity bench marks and salary plans
- Creation and administration of employee bonus program
- Created management and employee touch points to maintain connection with staff
- Developed job descriptions, established performance management process, and acted as consultant to ensure proper implementation
Accounting Assistant
MidAmerica Administrative & Retirement Solutions
09.2014 - 08.2015
- Responsible for 13 trust account audits for accuracy and state and federal compliance
- Annual Processing of 20k+ 1099's for all account types
- Distribution processing for all account types including FSA and 457s and transmission of client data
- Provided customer service by resolving internal and external customer requests
- Trained cross functionally to support many teams across organization wide
Verification Coordinator / Athletic Liason
Southeastern University
11.2009 - 09.2014
- Completion of organizational audits for compliance with IRS regulations and federal and state laws
- Review, interpretation and communication of all law and policy
- Creation of internal policy and procedure due to changes with state and federal law
- Effective communication to university visitors, internal presentations and brand ambassador for company culture and ethics
- Review of various federal and state documentation including tax forms and military release forms
Customer Service Representative
Southeastern University
04.2008 - 11.2009
Administrative Assistant
Summit Consulting, Inc
06.2005 - 12.2007
Education
MS - Industrial and Organizational Psychology
Northcentral University
San Diego, CA 05.2018 - Current
BS - Human Services
Southeastern University
Lakeland, FL 01.2014 - 05.2017
Certification -
SHRM-CP
N/A 05.2001 -
Timeline
HR Manager
Amazon.com Services
10.2019 - 10.2021
HR Analyst
City of Lakeland
03.2019 - 09.2019
HR Assistant
City of Lakeland
07.2018 - 03.2019
MS - Industrial and Organizational Psychology
Northcentral University
05.2018 - Current
HR Generalist
MidAmerica
09.2015 - 09.2018
Accounting Assistant
MidAmerica Administrative & Retirement Solutions
09.2014 - 08.2015
BS - Human Services
Southeastern University
01.2014 - 05.2017
Verification Coordinator / Athletic Liason
Southeastern University
11.2009 - 09.2014
Customer Service Representative
Southeastern University
04.2008 - 11.2009
Administrative Assistant
Summit Consulting, Inc
06.2005 - 12.2007
Certification -
SHRM-CP
05.2001 -
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