Emily Montello
Orwell,VT
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
12
12
years of professional experience
Work History
Receptionist
Waterfalls Salon & Spa
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Personal Care Attendant
Aris Solutions
01.2017 - 01.2019
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
- Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
- Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
Waitress
Rosie's Reasturant
01.2013 - 01.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Personal Care Attendant
East View
07.2012 - 12.2012
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
- Offered emotional support when needed establishing trust between me as the attendant and my patient.
- Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Medical Assisiting
CCV
Middlebury Vermont GED -
Homeschooled
2013
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Client Relationship Management
- Patient Care
- Grooming assistance
- Dressing assistance
- Clinical Documentation
- Privacy and confidentiality
- Customer Service
Timeline
Receptionist
Waterfalls Salon & Spa
02.2024 - Current
Personal Care Attendant
Aris Solutions
01.2017 - 01.2019
Waitress
Rosie's Reasturant
01.2013 - 01.2017
Personal Care Attendant
East View
07.2012 - 12.2012
Medical Assisiting
CCV
GED -
Homeschooled
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