Summary
Overview
Work History
Education
Skills
Timeline
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Emily Montet

Midwest City,OK

Summary

Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Reliable and upbeat Store Leader successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

13
13
years of professional experience

Work History

Store Leader

7-eleven
01.2011 - Current
  • Planned optimal workflow through successful scheduling and task delegation.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Controlled costs consistently to effectively eliminate waste and increase profits.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Merchandised products beautifully with attractive displays to quickly move stock.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered questions about store policies and addressed customer concerns.
  • Conducted inventory analysis to determine optimal stock levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.

Education

High School Diploma -

Carl Albert High School
Oklahoma City, OK
05.2008

Skills

  • Team Building and Leadership
  • Cash Management
  • Store Opening and Closing
  • Inventory Management
  • Staff Supervision
  • Store Merchandising
  • Multitasking and Organization
  • Payroll Management
  • Recruiting and Hiring
  • Customer Service
  • Customer Experience Management
  • Bank and Safe Deposits

Timeline

Store Leader

7-eleven
01.2011 - Current

High School Diploma -

Carl Albert High School

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Emily Montet