EMILY MOORE
Baltimore,MD
Summary
Customer service oriented professional with strong administrative and clerical skills. Demonstrates solid understanding of the importance of accurate claims processing. Meticulous attention to detail ensures accurate and compliant documentation. Dedicated to enhancing patient satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Clinical Associates
03.2023 - Current
- Run Insurance through the Real Time Eligibility system or Provider Portal to verify active, responsible for obtaining Insurance referrals when needed.
- Data entry, inputting patient information, scanning documents into EHR and PAQ, faxing Medical Records
- Responsible for Check-in and Check-Out, collecting payments, scheduling appointments and sanitizing waiting areas.
- Handled sensitive patient concerns with professionalism and empathy.
Remote Call Center
Teleperformance / United Healthcare
11.2021 - 03.2023
- Answer inbound phones, field inquiries, find solutions, and exhibit a high level of customer service.
- Schedule medical appointments with in-network providers as well as in-home nurse visits.
- Utilize Microsoft Office Suite as well as Avaya and Genesis Software.
Full Time Student
Ultimate Medical Academy
02.2021 - 10.2021
- Navigated new technology, accessed online computer systems, and utilized available resources.
- Developed, managed, and maintained a budget effectively.
- Remained self-directed and took actions necessary to accomplish academic goals.
Quality Assurance Technician
Dominion Packaging, Inc.
05.2016 - 07.2020
- Inspected product quality, noted errors and defects, completed lab tests, and documented test results.
- Provided proper documentation for each test completed and followed company quality guidelines.
- Communicated with team members to ensure that procedures were followed to verify product quality.
Automotive Technician
Haley Ford
09.2015 - 05.2016
- Performed routine maintenance services such as oil changes, tire rotations, and light bulb replacements.
- Maintained a clean, professional appearance and provided customer service by explaining issues and repairs.
- Completed state vehicle inspection certifications and followed company policies and procedures.
Education
Associate of Applied Science - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL10.2021
High School Diploma -
Matoaca High School
Chesterfield, VA01.2015
Skills
- Medical terminology
- Problem-solving
- Medical Office Procedures
- EMR and EHR systems
- HIPAA compliance
- Medical Billing
- Customer Service
- Scheduling
- Insurance verification
- Team collaboration
Certification
CPR & First Aid Certification
Timeline
Patient Service Representative
Clinical Associates
03.2023 - Current
Remote Call Center
Teleperformance / United Healthcare
11.2021 - 03.2023
Full Time Student
Ultimate Medical Academy
02.2021 - 10.2021
Quality Assurance Technician
Dominion Packaging, Inc.
05.2016 - 07.2020
Automotive Technician
Haley Ford
09.2015 - 05.2016
Associate of Applied Science - Medical Billing & Coding
Ultimate Medical Academy
High School Diploma -
Matoaca High School
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