Summary
Overview
Work History
Education
Skills
Timeline
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Emily Moore-Cochran

Muncie,IN

Summary


Professional advisor and problem-solver skilled in team building, leadership, and customer relations. Proficient in independent decision-making and computer skills to drive company success. Dedicated to enhancing employee engagement and performance through effective monitoring and support.

Overview

4
4
years of professional experience

Work History

Advisor II, Customer Service

Concentrix Services US, Inc.
06.2020 - Current
  • Promoted to the role of Subject Matter Expert (SME) to train and assist fellow game changers, including handling escalated calls and emails.
  • Coordinates with multiple Team Leaders, SMEs, and game changers to identify issues and develop solutions.
  • Maintains a comprehensive knowledge base of company procedures and situational protocols.
  • Provides exceptional customer service by addressing and resolving customer inquiries and concerns expeditiously, reflected by consistently high quality scores.

Education

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana
Muncie, IN
01-2025

Concentrix Journey To Leadership
01-2024

Behavior Assistant Certification -

Positive Behavior Supports Corp.
Palm Beach Gardens, FL
01-2015

High School Diploma -

Yorktown High School
Yorktown, IN
01-2008

Skills

  • Management and Leadership Skills
  • Customer Service
  • Training and Mentoring
  • Problem Solving and Critical Thinking
  • Active Listening and Communication
  • Computer Skills
  • Emotional Intelligence
  • Teamwork
  • Adaptability

Timeline

Advisor II, Customer Service

Concentrix Services US, Inc.
06.2020 - Current

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana

Concentrix Journey To Leadership

Behavior Assistant Certification -

Positive Behavior Supports Corp.

High School Diploma -

Yorktown High School

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Emily Moore-Cochran