Emily Morales
Ballston Spa,NY
Summary
Passionate and driven professional dedicated to excellence and collaboration. Presents a strong work ethic, positive mindset, and willingness to learn to contribute to a thriving workplace. Eager to take on new challenges and develop new skills that contribute to personal and professional growth.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
WWAARC
06.2025 - Current
- Assisted individuals with daily living activities and personal care, fostering independence and dignity.
- Monitored client progress and communicated changes to care plans effectively to ensure optimal support.
- Advocated for clients' needs within the community, enhancing access to resources and services.
- Maintained clean, safe, and well-organized environment.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Staff // Writer
ExtraSpecialTeas
05.2023 - 05.2025
- Provided supportive care to adults with special needs.
- Developed individualized teaching plans to support skill development and enhance independence.
- Provided guidance and encouragement in daily activities, social interactions, and personal goals.
- Fostered a positive and inclusive atmosphere by offering emotional support and actively listening to the participants concerns and preferences.
- Assisted in planning and organizing community outings that promoted social inclusion.
- Wrote scripts for marketing podcast and assisted with website advertising.
Deli/Seafood Clerk
Big Y
05.2018 - 04.2024
- Conducted routine quality assurance inspections to ensure adherence to the food safety standards of the department.
- Interacted with customers to foster loyalty and satisfaction.
- Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Assisted customers with both seafood and deli selections, offering recommendations based on their preferences and dietary needs.
Server // Waitress
Apple Tree Inn
06.2022 - 05.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Communicated effectively with colleagues and management to address any guest concerns or special requests.
- Handled cash and credit card transactions in compliance with restaurant policies.
- Followed cleaning and sanitization schedules to maintain a hygienic workspace.
- Served food and beverages in a prompt yet friendly manner, with focused attention to customer needs.
- Developed strong rapport with regular customers through genuine hospitality efforts.
- Bussed and reset tables to keep dining room and work areas clean.
Clerk/Shift Supervisor
Egremont Market
05.2021 - 04.2023
- Greeted all customers with a friendly and helpful attitude.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Handled cash and credit card transactions in compliance with store policies.
- Monitored deli inventory, ensuring optimal levels of fresh and quality products.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Server
Crossroads Food Shop
05.2021 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts -
Columbia Greene Community College
Hudson, NY05.2025
Some College (No Degree) -
SUNY Plattsburgh
Plattsburgh, NYHigh School Diploma - undefined
Taconic Hills Central School District
Craryville, NY06.2018
Skills
- Technical writing
- Basic computer knowledge
- Accurate cash handling
- Time management
- Customer service
- Excellent communication
- CPR and first aid certification
- ServSafe certification
Timeline
Direct Support Professional
WWAARC
06.2025 - Current
Staff // Writer
ExtraSpecialTeas
05.2023 - 05.2025
Server // Waitress
Apple Tree Inn
06.2022 - 05.2023
Clerk/Shift Supervisor
Egremont Market
05.2021 - 04.2023
Server
Crossroads Food Shop
05.2021 - 10.2021
Deli/Seafood Clerk
Big Y
05.2018 - 04.2024
High School Diploma - undefined
Taconic Hills Central School District
Associate of Arts -
Columbia Greene Community College
Some College (No Degree) -
SUNY Plattsburgh