Summary
Overview
Work History
Education
Skills
Timeline
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Emily Morales-Garcia

Lawrenceville,GA

Summary

A reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
Lawrenceville, Georgia
11.2021 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Adhered to health department regulations concerning sanitation standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Crew Member

SweetFrog Premium Frozen Yogurt
01.2021 - 08.2021
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Assisted management team with inventory counts of food products and beverage supplies.

Education

Associate of Applied Science - Veterinary Science

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Food Running
  • Food Preparation
  • Opening and closing duties
  • Cash Handling
  • Up-selling
  • Beverage Preparation
  • Dining room maintenance

Timeline

Barista

Starbucks
11.2021 - Current

Crew Member

SweetFrog Premium Frozen Yogurt
01.2021 - 08.2021

Associate of Applied Science - Veterinary Science

Gwinnett Technical College

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Emily Morales-Garcia