Hi, I’m
Emily Morel
Philadelphia,PA
Summary
Results-driven Retail Supervisor with proven expertise in inventory management, Money handling and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
5
years of professional experience
Work History
Ardene
Retail Store Supervisor
12.2022 - Current
Job overview
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Streamlined processing of defective and clearance items to increase productivity
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Rectified issues with all staff departments.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Determined layout of store merchandise for visual appeal to consumers.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Trained and oriented associates to maximize team performance.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Observed and monitored store's security cameras to reduce retail crimes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted customers with returns, refunds and resolving transaction issues.
- Identified and resolved discrepancies and errors in customer accounts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Fabco Shoes Retail Store
Retail Store Manager
08.2020 - 05.2021
Job overview
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Daisy Del Carmen Genao
Lawyer Assistant
06.2018 - 09.2018
Job overview
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Monitored and ordered supplies and materials to keep office well stocked.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Followed detailed directions to complete daily paperwork and computer data entry.
- daily use of microsoft office
Education
Manhattan Center For Science & MathematicsNew York, NY
High School Diploma
06.2018
Skills
- Goal Attainment
- Cash Counting
- Active Learning
- Reading Comprehension
- Basic computer understanding
- microsoft office skills
- Product and Service Sales
- Phone Inquiries
- Administrative Duties
- Count Currency
- Upselling Skills
- Office Cleaning
- Team Cooperation
- Store Displays
- Reconciling Cash Drawers
- Money Handling
- Identity Verification
- bilingual: English/Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Store Supervisor
Ardene
12.2022 - Current
Retail Store Manager
Fabco Shoes Retail Store
08.2020 - 05.2021
Lawyer Assistant
Daisy Del Carmen Genao
06.2018 - 09.2018
Manhattan Center For Science & Mathematics
High School Diploma
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