Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Morgan

Enola,PA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Overview

10
10
years of professional experience

Work History

CASE MANAGER

Crump Life Insurance Services, Inc.
11.2019 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer account information to determine current issues and potential solutions..
  • Resolved inquiries to consistently meet performance benchmarks.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

MEDICATION TECHNICIAN/RESIDENT ASSISTANT

Brookdale Grandon Farms
01.2016 - Current
  • Promoted patient satisfaction by assisting with daily living needs.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross contamination.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Monitored medication storage area to maintain medication security and control.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Obtained, recorded and reported patient vital signs as needed for medication administration.

NURSING ASSISTANT

Women's First OBGYN
08.2015 - 10.2015
  • Managed supplies and restocked inventory to ensure optimal availability for patient care.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross contamination.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Prepared, maintained and cleaned treatment areas after daily use.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Assessed vitals and noted all medical information to report changes to nursing staff and physicians.

Education

High School Diploma -

East Pennsboro Area High School
Enola, PA
06-2012

Skills

  • Microsoft Suite
  • HRIS Systems - Workday
  • Quality assurance controls
  • Email and telephone etiquette
  • Data entry and analysis
  • Team building
  • Friendly, positive attitude
  • Time management
  • Data management
  • Case documentation
  • Case management
  • Problem-solving

Timeline

CASE MANAGER

Crump Life Insurance Services, Inc.
11.2019 - Current

MEDICATION TECHNICIAN/RESIDENT ASSISTANT

Brookdale Grandon Farms
01.2016 - Current

NURSING ASSISTANT

Women's First OBGYN
08.2015 - 10.2015

High School Diploma -

East Pennsboro Area High School

Similar Profiles

CREATE PROFILE
Emily Morgan