Emily Mort
Concord,CA
Summary
Highly proactive manager with 25 years of experience in team leadership in the service industry. Background includes sales, management and customer service in fast-paced settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Restaurant Manager
VadeVi Wine Bar/Bistro
02.2004 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Creates schedules for all front of house staff in a timely manner.
Lead Server/Floor Manager
Old Spaghetti Factory
03.1997 - 11.2003
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Education
High School Diploma -
Clayton Valley Charter High School
Concord, CA06.1999
Skills
- Staff Management
- Operations Management
- Schedule Coordination
- Food service Background
- Complaint Resolution
- POS Operation
- Microsoft Word/Excel Efficient
Certification
California Food Safety Certified
California Harassment Course Certified
RBS training Certification
Court of Masters Sommelier Certification 2009
Timeline
Restaurant Manager
VadeVi Wine Bar/Bistro
02.2004 - Current
Lead Server/Floor Manager
Old Spaghetti Factory
03.1997 - 11.2003
High School Diploma -
Clayton Valley Charter High School
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