Emily Moser
Frackville,PA
Summary
Meticulous marketing and client experience specialist with expertise in office management and data entry. Comprehensive understanding of campaign management and client relationship strategies. Adept at leveraging social media and market research to enhance brand visibility and client engagement. Collaborative leader with a focus on delivering measurable results and improving team dynamics.
Overview
8
8
years of professional experience
Work History
Marketing Coordinator
Paradigm Labs
Pine Grove, Pennsylvania
01.2026 - 06.2026
- Coordinated marketing campaigns that increased brand visibility and engagement.
- Conducted market research to identify trends and customer preferences for campaigns.
- Collaborated with cross-functional teams to align marketing strategies with company goals.
- Assisted in creating marketing materials for product launches and promotions, contributing to successful campaign execution.
- Tracked campaign performance and suggested improvements to enhance overall marketing effectiveness.
Sales and Marketing Administrator
Lewith & Freeman
Hazleton, Pennsylvania
09.2021 - 11.2025
- Coordinated marketing campaigns to improve brand visibility and boost audience engagement.
- Managed social media accounts to increase followership and engagement with target audiences.
- Assisted in developing promotional materials for various marketing initiatives.
- Managed client communications to provide timely responses and enhance customer satisfaction.
- Supported the sales team with administrative tasks and scheduling appointments.
- Collaborated with cross-functional teams to optimize marketing processes and align strategies.
Client Experience Specialist
Nexii
Hazleton, Pennsylvania
09.2021 - 09.2022
- Delivered exceptional client support through effective communication and problem-solving skills.
- Provided exceptional customer service to clients by responding to inquiries, resolving complaints and addressing any other issues in a timely manner.
- Managed customer inquiries through CRM systems, tracking interactions to ensure timely resolutions.
- Collaborated with teams to enhance service processes and improve client satisfaction.
- Conducted regular follow-ups with clients to maintain support and strengthen engagement.
- Maintained comprehensive knowledge of NEXII products to inform clients accurately and confidently.
- Advised clients on product features, benefits, and usage best practices while upselling products or services.
- Assisted with developing marketing campaigns targeted towards existing customers in order to increase loyalty and retention rates.
- Communicated with internal departments regarding client inquiries and requests for additional services.
- Utilized CRM software to track interactions and manage client accounts effectively.
- Provided support during special events such as trade shows or conferences where company representatives interact directly with customers.
- Coordinated cross-functional teams to deliver solutions that met the needs of clients efficiently and effectively.
Spa Manager
Robert Stevens Face & Body
Sugarloaf, PA
03.2018 - 08.2021
- Oversaw daily spa operations, enhancing customer service and overall guest experience.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Managed client service appointments and coordinated services for clients efficiently.
- Developed and implemented spa policies to improve workflow and client satisfaction.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Supervised inventory management and ordered supplies for treatments.
- Executed targeted marketing campaigns, increasing visibility of spa services and attracting new clientele.
- Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
- Used social media content on Instagram, Facebook and LinkedIn to build revenue.
Education
High School Diploma -
NORTH SCHUYLKILL HIGH SCHOOL
ASHLAND, PA01-2002
certificate and continued education -
LUZERNE COUNTY COMMUNITY COLLEGE
Nanticoke, PASkills
- Campaign coordination
- Social media management
- Market research
- Customer relationship management
- Client relations
- Team collaboration
- Brand strategy alignment
- Web analytics
- Sales funnel management
- Multicultural marketing
- Marketing analytics
- CRM software proficiency
- B2B sales
- Communication skills
- Client relationss
- Digital marketing
- Data entry
- Campaign execution
References
References and additional work history available upon request.
Timeline
Marketing Coordinator
Paradigm Labs
01.2026 - 06.2026
Sales and Marketing Administrator
Lewith & Freeman
09.2021 - 11.2025
Client Experience Specialist
Nexii
09.2021 - 09.2022
Spa Manager
Robert Stevens Face & Body
03.2018 - 08.2021
High School Diploma -
NORTH SCHUYLKILL HIGH SCHOOL
certificate and continued education -
LUZERNE COUNTY COMMUNITY COLLEGE