Emily Moz

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Improved marketing to attract new clients and promote business.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional, organized, and safe environment for workers and clients
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Built a loyal customer base through consistent follow-up, personalized attention to their needs, and the implementation of targeted loyalty programs.
• Operated cash register to record transactions accurately and efficiently.
• Helped clients complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers by answering questions and fulfilling requests.
• Managed returns and exchanges, resolving customer issues promptly and professionally.

*Shift Lead, Kitchen Lead, AGM in training, Catering Coordinator

• Managed daily kitchen operations, including scheduling, budgeting, and equipment maintenance.
• Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
• Monitored inventory levels to prevent stock shortages during peak service hours or special events.
• Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
• Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
• Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
• Analyzed catering orders, set up equipment, supplies and menus to meet client expectations.
• Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.