Emily M Sphon
Summary
Experienced with managing housekeeping teams and ensuring top standards of cleanliness. Utilizes leadership skills to enhance team performance and maintain operational efficiency. Track record of effective problem-solving and inventory management.
Overview
4
4
years of professional experience
Work History
Assistant Executive Housekeeper
APDC
09.2022 - Current
- The AEH reports to the Executive Housekeeper and the Resort.
- Provides a superior level of cleaning quality and maintains a clean working environment
- Performs daily cleaning procedures
- Records work completed on the Area Assignment Checklist
- Builds productive relationships with team members
- Makes the schedule and finalizes all payroll.
- Orders supplies, and is responsible for Expense reports weekly.
- Holiday Inn Club Vacations
- Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
- Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
Housekeeping Supervisor
HHS
01.2019 - 01.2022
- Housekeeping Supervisor reports to the Housekeeping Director and is responsible for room inspections and training other team members.
- Provides a superior level of cleaning quality and maintains a clean working environment
- Performs daily cleaning procedures in accordance with HHS training videos
- Records work completed on the Area Assignment Checklist
- Responds to housekeeping pages
- Builds productive relationships with team members
Assistant Manager
Sonic
01.2014 - 12.2019
- Started as a Cashier/Carhop and was promoted to Assistant Manager upon returning to Sonic.
- Trained, managed and assigned employees during shifts
- Performed opening and closing duties
- Provided customer service including the handling of employee issues and concerns
- Monitored and managed food, labor, paper and inventory during shift to maximize cost control and quality
- Responsible for training new employee and assigned shifts as a key shift leader
- Made bank deposits daily for cash drawers
- Performed regular cleaning and sanitation duties
- Old Jacksonville
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Walmart
01.2010 - 12.2013
- Cashier reporting to lead cashiers and shift managers
- Greeted customers with a positive attitude
- Checked out products quickly and efficiently while cashiering for customers
- Assisted customers with questions and finding products
- Developed a positive working relationship with associates assisting each other through various areas of the store
Education
Phlebotomy Technician Program -
Tyler Junior College
Tyler, TX01.2012
Skills
- Occupational health practices
- Residential cleaning
- Managing employee scheduling
- Talent acquisition
- Adaptive time management
- Property assessment
- Effective relationship management
- Guest services
Timeline
Assistant Executive Housekeeper
APDC
09.2022 - Current
Housekeeping Supervisor
HHS
01.2019 - 01.2022
Assistant Manager
Sonic
01.2014 - 12.2019
Cashier
Walmart
01.2010 - 12.2013
Phlebotomy Technician Program -
Tyler Junior College
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