Emily Muchemi

Company Overview: The UPS Store, Inc. is the nation's largest franchisor of retail shipping, postal, printing and business service centers

• Greeting and assisting customers with enthusiasm, building rapport and trust to drive sales and loyalty.
• Provide expert guidance on our services and products, offering customized solutions to meet each customer’s unique needs.
• Process shipments, pack items securely, and ensure accurate documentation for smooth transactions.
• Cashier duties, operate printing and copying equipment delivering high quality results timely.
• Handling of mail and packages with care and efficiency.

Company Overview: Church World Service is a US non-profit organization

• Served as RSC Africa's primary focal point with the Refugee Processing Center (RPC) on matters related to the functionality and further development of START system
• Relied on support and cooperation from RSC colleagues to advance training, system testing, and processing guidance
• Assisted with data collection and analysis processes under the guidance of the START Data Conversion Manager
• Reviewed current auxiliary applications, filtered lists in START, and general USRAP process flow
• Worked closely with the Systems Solutions Champion and Programs' Departments

Company Overview: Church World Service is a U.S. non-profit organization.

• Identified and assisted with relevant process reviews to compare requirements vs. current processing and outputs.
• Spearheaded data cleansing efforts, and will analyze current WRAPS data and field usage to enable conversion into the START system.
• Assessed high-level reporting needs for the RSC, and advocated for those needs to be met in START.
• Maintained effective communication systems to collect and share relevant data with regard to START, across all Programs departments, and with the Refugee Processing Center.
• Kept abreast of ServiceNow upgrades, read release notes, and reviewed the upgrade and migration tasks for applications and features.

Company Overview: Church World Service is a U.S. non-profit organization.

• Analyzed large datasets to identify trends, patterns and correlations for business insights.
• Provided data-driven solutions to support decision making.
• Conducted process reviews and audits to ensure compliance with standards.
• Utilized SQL queries to extract relevant data from databases for report generation.
• Developed dashboards, scorecards and other visualizations to present key performance metrics.

Company Overview: Church World Service is a US non-profit organization

• Managed multiple projects simultaneously while meeting deadlines.
• Maintain and update workflow record regarding work completed and work pending
• Assisted in preparing presentations for meetings or seminars.
• Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.
• Generated reports detailing important data such as ready for travel cases, annual, quartely,monthly, weekly data reconciliation