Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Mulka

Everett,WA

Summary

Experienced financial professional with an outstanding background in customer service, sales and banking. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Exceptional strength in bank operations, policy and procedure.

Overview

13
13
years of professional experience

Work History

Retail Branch Manager II - Interim

BECU
04.2025 - Current
  • Performed all duties of a BECU Member Consultant Lead.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met.
  • Improved member satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through coaching and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Member Consultant Lead

BECU
06.2022 - 03.2025
  • Performed all duties of a BECU Member Consultant III.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve escalated member concerns.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed Retail Quarterly Audits.

Member Consultant III DA

BECU
07.2016 - 06.2022
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with member transactions
  • Promoted products or services to each member to consistently achieve sales targets
  • Assisted members with setting up or closing accounts, account maintenance, completing loan applications, and signing up for new services
  • Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
  • Medallion Signature Guarantee certified

Universal Banker

Peoples Bank
09.2014 - 07.2016
  • Opened personal checking and savings accounts and performed account maintenance
  • Performed supervisor overrides
  • Managed branch cash limits by placing cash orders and preparing shipments
  • Managed branch supply orders
  • Performed monthly, quarterly, and annual branch audits
  • Participated in after-hours events and community service opportunities as a Peoples Bank representative

Teller

JP Morgan Chase
05.2012 - 09.2014
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Maintained friendly and professional customer interactions
  • Performed supervisor overrides
  • Vault custodian

Education

High School Diploma - undefined

Lake Washington Technical College
Kirkland, WA
2010

Skills

  • Time management
  • Reading comprehension
  • Strong verbal communicator
  • Detail-oriented
  • People-oriented
  • Socially perceptive

Timeline

Retail Branch Manager II - Interim

BECU
04.2025 - Current

Member Consultant Lead

BECU
06.2022 - 03.2025

Member Consultant III DA

BECU
07.2016 - 06.2022

Universal Banker

Peoples Bank
09.2014 - 07.2016

Teller

JP Morgan Chase
05.2012 - 09.2014

High School Diploma - undefined

Lake Washington Technical College

Similar Profiles

CREATE PROFILE