Emily Munoz
Summary
Skilled communicator with strong interpersonal skills and a friendly demeanor, adept at handling challenging customer interaction with empathy and professionalism. Highly motivated and results driven individual with a passion for providing exceptional customer service and exceeding expectations. Providing professional customer-oriented service over 8 years.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Children Hospital Los Angeles
03.2023 - 04.2024
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
BUS
MV Transportation
10.2019 - 02.2023
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
HOTEL FRONT DESK
Exhale Spa
04.2017 - 04.2018
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
CUSTOMER SERVICE
Precision Spa
08.2014 - 01.2017
- Supported customer service, providing informational resources regarding promotions and sales.
- Displayed very good communication and customer service skills.
- Utilized customer feedback to improve customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
Education
Santa Monica College
Santa Monica, CA07.2024
HIGH DIPLOMA -
Los Angeles High School
06.2014
Skills
- Spanish
- Computer Skills
- Communication
- Team work
- Time Management
- Interpersonal skills
- Organization
- Public working
Timeline
Customer Service Representative
Children Hospital Los Angeles
03.2023 - 04.2024
BUS
MV Transportation
10.2019 - 02.2023
HOTEL FRONT DESK
Exhale Spa
04.2017 - 04.2018
CUSTOMER SERVICE
Precision Spa
08.2014 - 01.2017
Santa Monica College
HIGH DIPLOMA -
Los Angeles High School
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