Emily Munsell
Amarillo,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
11
11
years of professional experience
Work History
Landscaping Crew Leader
Mitchell Landscaping
04.2025 - Current
- Supervised daily landscaping operations to ensure quality and timeliness of project completion.
- Managed scheduling and allocation of resources to optimize workflow efficiency across multiple job sites.
- Trained and mentored new crew members on best practices and safety protocols.
- Implemented safety protocols, resulting in a safer work environment for crew members and clients.
- Conducted regular site inspections to assess project progress and adherence to design specifications.
- Operated various landscaping tools and equipment to maintain properties efficiently.
- Performed data entry task as in setting up a preventative maintenance program for equipment.
- Coordinated with team members to execute landscaping projects within established timelines.
- Conducted regular maintenance checks on tools and equipment for operational readiness.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Handled hedge, bush, and shrub trimming.
- Maintained grounds by trimming, weeding, and general clean-up.
- Ensured plant health by applying appropriate pest control methods and pruning techniques.
- Performed seasonal tasks including leaf removal, snow clearing, and mulching to maintain attractive outdoor spaces throughout the year.
- Operated company vehicles daily, transporting crew members and equipment.
Commercial Sales Representative/Commercial Parts Delivery Driver
AutoZone
01.2025 - 04.2025
- Developed strong customer relationships to drive repeat business and enhance customer loyalty.
- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment efficiency.
- Drafted, submitted and processed sales contracts for orders received.
- Utilized data analysis tools to monitor sales performance metrics, identifying areas of improvement for future strategies.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Delivered parts efficiently to various locations, ensuring timely service and customer satisfaction.
- Maintained accurate delivery logs using GPS tracking systems for route optimization.
- Assisted in loading and unloading of parts, adhering to safety protocols during operations.
- Coordinated with team members to streamline delivery schedules and improve workflow efficiency.
- Trained new drivers on delivery procedures and company policies for operational consistency.
Customer Service Cashier/Back of House Team Member
McAlister's Deli
09.2024 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Prepared food and drinks while following safe food handling procedures.
New Accounts/Customer Service Representative/Teller
First United Bank
10.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Educated customers on use of banking website and mobile apps.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Enhanced customer experience by efficiently processing transactions promptly.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Calculated fees due, interest and change for customer transactions.
Supervisor of Operations
Stoddard Landscape and Construction
06.2018 - 07.2022
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Implemented irrigation systems to promote sustainable water usage in landscaping.
- Executed landscaping designs for improved aesthetic appeal and functionality.
- Maintained grounds by trimming, weeding, and general clean-up.
- Enhanced landscape aesthetics by designing and implementing various hardscape and softscape projects.
- Updated client account information to ensure accuracy in billing.
- Monitored billing schedules, meeting tight deadlines.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Expedited payment collection process through timely follow-ups on outstanding invoices with clients.
Logistics Associate
Harbor Freight Tools USA
06.2017 - 09.2018
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
- Improved warehouse efficiency by implementing innovative inventory management techniques.
- Monitored inventory levels closely to prevent stockouts or excess inventory, maintaining optimal balance between supply and demand.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
In-Home Childcare Provider
April Mcdaniel
06.2015 - 08.2018
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Worked with parents one-on-one to address individual needs of children in care.
- Maintained safe environment by keeping watchful eye on children.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Promoted healthy lifestyles through the preparation of nutritious meals and engaging in regular physical activities with children.
- Supported children''s academic success by assisting them with homework assignments when needed.
- Demonstrated strong problem-solving skills when addressing conflicts or disagreements among children, resulting in peaceful resolutions that maintain harmony within the home.
- Managed daily schedules for multiple children, ensuring timely completion of tasks such as homework, chores, and extracurricular activities.
- Drove school-aged children to school's premises and returned for pickup at preset times.
- Ensured children''s emotional growth by providing consistent support, comfort, and encouragement.
- Strengthened social skills development among younger siblings by organizing group activities that foster cooperation, teamwork, sharing abilities while also reducing conflicts.
Education
Associates - Nuclear Medicine
Amarillo College
Amarillo, TX05-2027
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Product knowledge
- Payment processing
- Inventory management
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Mechanical repair
- Preventive Maintenance
- Data entry and record keeping
- Product delivery
- Loading and unloading
- Warehouse operations
Timeline
Landscaping Crew Leader
Mitchell Landscaping
04.2025 - Current
Commercial Sales Representative/Commercial Parts Delivery Driver
AutoZone
01.2025 - 04.2025
Customer Service Cashier/Back of House Team Member
McAlister's Deli
09.2024 - 01.2025
New Accounts/Customer Service Representative/Teller
First United Bank
10.2022 - 09.2024
Supervisor of Operations
Stoddard Landscape and Construction
06.2018 - 07.2022
Logistics Associate
Harbor Freight Tools USA
06.2017 - 09.2018
In-Home Childcare Provider
April Mcdaniel
06.2015 - 08.2018
Associates - Nuclear Medicine
Amarillo College