EMILY MUSSER
Catonsville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Security and Emergency Services Officer
Charlestown by Erickson Senior Living
Catonsville
01.2025 - 12.2025
- Patrolled campus and monitored property to maintain resident, staff, and visitor safety
- Responded to emergency calls and provided first response care including vitals monitoring and CPR
- Coordinated with local police, fire, and EMS during emergencies
- Investigated incidents including missing items, accidents, and resident concerns
- Completed detailed incident reports using Riskonnect
- Assisted with dispatch operations when needed
Communications Specialist
Charlestown by Erickson Senior Living
Catonsville
06.2023 - 01.2025
- Answered and routed all internal and external phone calls for employees, residents, and outside parties
- Directed visitors and residents to the correct departments and offices across the campus
- Processed faxing and copying of confidential resident and employee documents
- Greeted visitors and directed them to appropriate departments.
- Managed and directed deliveries including Amazon, UPS, FedEx, DoorDash, and Instacart to the correct apartments and departments
- Sorted, logged, and distributed USPS mail and packages for Independent Living residents
- Recorded packages in the Package Log and forwarded mail to appropriate Continuing Care addresses
- Communicated with campus Security regarding resident and employee concerns, emergencies, and incidents
- Tracked all incoming patients for Assisted Living, Rehabilitation, Skilled Nursing, and Memory Care units
- Coordinated patient arrivals with the Admissions department to ensure accurate intake
Physical Therapy Tech/Aide
Bayside Physical Therapy and Sports Rehabilitation
Glen Burnie
10.2024 - 12.2024
- Supported physical therapists in treatment sessions and patient exercises.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Assisted patients with mobility exercises and therapeutic activities.
- Documented patient progress and treatment details in electronic health records.
- Educated patients on proper use of therapeutic devices and equipment.
- Applied hot packs, cold packs and electrical stimulation according to therapist instructions.
- Helped with basic clinical needs and responded to patient requests.
- Communicated effectively with therapists about patient needs throughout the course of their care.
Server/Wait Staff
Charlestown by Erickson Senior Living
Catonsville
04.2021 - 06.2023
- Supported management by completing daily side work and end of shift tasks such as restocking supplies and cleaning duties.
- Accurately documented orders into the Point-of-Sale system and sent to kitchen staff to prepare as well as running the food such as soup and salad out to tables; handled special requests from residents and guests to build trusting relationships.
- Assisting residents and their guests to their reserved table.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Kept updated knowledge of menu, recommending specific items according to preferences and food allergies.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Delivered meals to residents at their apartments.
Education
General Education -
CCBC Catonsville
Catonsville, MD 10.2024 - 02.2026
High School Diploma -
Lansdowne High School
Baltimore, MDSkills
- Microsoft Office
- Record-keeping
- Active Listening
- Good Communication
- Dependable
- Responsible
- Reliable
- Written Communication
- Anatomy knowledge
- Patient care
- Customer service
- Scene assessment
- Document proofreading
- Mail handling
- File organization
- Records management
- Administrative support
Certification
- CPR/BLS, 01/01/27
- EMR, 02/01/27
- Security Guard, Maryland State Police, 05/31/28
References
Available upon request.
Languages
English, Native
Languages
English
Native/ Bilingual
Timeline
Security and Emergency Services Officer
Charlestown by Erickson Senior Living
01.2025 - 12.2025
General Education -
CCBC Catonsville
10.2024 - 02.2026
Physical Therapy Tech/Aide
Bayside Physical Therapy and Sports Rehabilitation
10.2024 - 12.2024
Communications Specialist
Charlestown by Erickson Senior Living
06.2023 - 01.2025
Server/Wait Staff
Charlestown by Erickson Senior Living
04.2021 - 06.2023
High School Diploma -
Lansdowne High School