Emily Myers
Davenport,IA
Summary
Professional with extensive experience in providing top-notch customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining a welcoming environment. Recognized for enhancing patient and customer satisfaction through effective communication and conflict management. Skilled in multi-line telephone systems and data entry, consistently delivering exceptional service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Support Services Technician/Front Desk Receptionist
UnityPoint Health Trinity
Moline, IL
05.2022 - 02.2024
- Greeted and assisted patients, ensuring a welcoming environment at all times.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments using electronic health record (EHR) systems, optimizing patient flow.
- Coordinated with healthcare teams to facilitate smooth patient check-in and check-out processes.
- Addressed patient inquiries promptly, providing information on services and procedures available.
- Enhanced patient satisfaction by providing efficient and professional front desk services.
- Took leadership in difficult situations, including de-escalating patients who were in a heightened emotional state and providing temporary support and supervision for patients who were in crisis (while waiting for crisis counselor to arrive).
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Customer Experience Agent
MidAmerican Energy Company
Davenport, IA
01.2020 - 09.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer service processes and improve overall satisfaction.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Maintained detailed records of all interactions, ensuring accurate documentation for future reference or escalation purposes.
- Managed high-volume calls while maintaining exceptional standards of professionalism and accuracy.
- Utilized CRM software to track interactions, ensuring accurate and timely follow-up on customer requests.
Cashier (seasonal)
Wallace's Garden Center
Bettendorf, IA
05.2019 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Resolved customer inquiries and concerns, ensuring high satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to enhance store displays and promote seasonal products.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Library Student Worker (work Study)
St. Ambrose University
Davenport, IA
08.2017 - 05.2019
- Assisted patrons in locating library resources and navigating digital databases.
- Processed incoming materials for cataloging and ensured proper shelving of books.
- Maintained organization of study spaces, promoting a conducive learning environment.
- Supported librarians with special projects, enhancing library programs and events.
- Reorganized shelving sections resulting in optimal space usage.
- Developed strong organizational skills through sorting returned items into proper categories for reshelving purposes.
- Enhanced library patron satisfaction by providing efficient and friendly customer service at the circulation desk.
- Assisted students with troubleshooting common computer problems.
- Used Dewey Decimal System to accurately shelve library collections.
- Supported research efforts, assisting students in locating relevant sources for their projects.
- Used library catalog system to assist patrons with locating books and other materials.
- Performed routine library services such as checking out books, periodicals and other materials.
- Collected overdue book fees using library system to document payment and update patron accounts.
- Provided instructions to patrons by explaining and demonstrating proper use of equipment, library automation system and online resources.
- Resolved technology issues efficiently, troubleshooting common problems with computers and printers for patrons' convenience.
Education
Certificate - Medical Billing And Coding
Scott Community College
Bettendorf, IA02-2026
Associate of Arts - General Studies
Scott Community College
Bettendorf, IA05-2022
Skills
- Problem resolution
- Customer support
- Customer service
- Attention to detail
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Verbal and written communication
- Team collaboration
- Cash handling
- Multi-line telephone systems
- Document management
- Conflict management
- Call routing
Timeline
Support Services Technician/Front Desk Receptionist
UnityPoint Health Trinity
05.2022 - 02.2024
Customer Experience Agent
MidAmerican Energy Company
01.2020 - 09.2021
Cashier (seasonal)
Wallace's Garden Center
05.2019 - 12.2019
Library Student Worker (work Study)
St. Ambrose University
08.2017 - 05.2019
Certificate - Medical Billing And Coding
Scott Community College
Associate of Arts - General Studies
Scott Community College