Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Nagel

Saint Peters,MO

Summary

Enthusiastic Medical Assistant who communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

Mercy Hospital St. Louis
09.2022 - 02.2024
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Incorporated outside records into charts and EHR.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.

Patient Access Representative

SSM SLUCare
02.2022 - 09.2022
  • Investigated and directed patient inquiries and complaints to
    appropriate medical staff members and followed up to ensure
    satisfactory resolution.
  • Worked with coworkers to complete tasks.
    Responded quickly to meet customer needs and resolve
    problems
  • Demonstrated ability to manage multiple tasks while remaining
    adaptable and flexible.
  • Collaborated with departmental leaders to establish
    organizational goals, strategic plans and objectives.
  • Responsible for communicating with patients, participants and
    staff to accurately schedule patients for prescribed procedures
    and gather the necessary demographic, insurance and clinical
    information for the procedure.
  • Assists with coordination of activities related to insurance
    pre-certification/authorization
  • Performs clerical and reception duties associated with patient
    registration

Retail Sales Associate

Scrubs & Beyond
01.2021 - 12.2021
  • Worked with coworkers to complete tasks.
  • Responded quickly to meet customer needs and resolve problems
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Performs clerical and reception duties associated with patient registration
  • Cleaned and organized sales floor in accordance with company merchandising standards
  • Received and processed online orders for shipment or store pick-up
  • Greeted customers and engaged in conversation to assess needs
  • Delivered exceptional customer service to guests.
  • Greeted customers and ascertained what each customer wanted and needed.

Retail Sales Associate

Kohl's
09.2018 - 07.2020
  • Recommended, select and help locate and obtained merchandise based on customer needs and desires
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
  • Create welcome environment by greeting and offering assistance to customers
  • Solicits, opens and activates charge applications and loyalty programs
  • Cross-train and work in other store areas as needed
  • Helped customers try on and fit merchandise.
  • Opened and closed cash registers, balanced cash drawers and made deposits
  • Inventoried stock and requisitioned new inventory.
  • Exchanged merchandise for customers and accepted returns.

Education

High School Diploma -

Francis Howell North High School
Saint Charles, MO
06.2019

Skills

  • Appointment Scheduling
  • Epic Systems
  • Invoice Preparation
  • Critical Thinking
  • Medical Charting
  • Detail-Oriented
  • CPR Certified
  • BLS Certified
  • Specimens collection and processing
  • Immunization Administration
  • Infection control procedures

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Certified Clinical Medical Assistant

Mercy Hospital St. Louis
09.2022 - 02.2024

Patient Access Representative

SSM SLUCare
02.2022 - 09.2022

Retail Sales Associate

Scrubs & Beyond
01.2021 - 12.2021

Retail Sales Associate

Kohl's
09.2018 - 07.2020

High School Diploma -

Francis Howell North High School

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Emily Nagel