Emily Nail

• Directed daily studio operations, ensuring smooth client flow and artist scheduling.
• Oversaw appointment booking, consultation coordination, and front-desk customer service.
• Implemented sterilization and sanitation protocols aligned with tattoo industry standards.
• Managed inventory for inks, needles, and disposable supplies to support uninterrupted services.
• Coordinated artist onboarding, training, and workflow expectations across studio team.
• Maintained compliance with health regulations, permits, and licensing requirements.
• Led studio presentation, branding, and promotional efforts to strengthen customer engagement.
• Developed client communication processes that improved booking accuracy and follow-up.
• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Generated revenues yearly and effectively capitalized on industry growth.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.

• Assisted customers with product selection, sizing, and store policies.
• Processed sales transactions accurately using point-of-sale system.
• Replenished merchandise and organized floor displays to support visual standards.
• Maintained fitting rooms, recovery, and overall sales floor presentation.
• Answered customer questions and resolved basic service concerns promptly.
• Monitored cash handling procedures and followed loss prevention guidelines.
• Adapted quickly to opening, closing, and shift handoff responsibilities.
• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Maintained clean sales floor and straightened and faced merchandise.
• Collaborated with team members to achieve daily sales goals and exceed performance targets.
• Helped customers complete purchases, locate items, and join reward programs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered questions about store policies and addressed customer concerns.
• Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
• Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
• Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
• Managed efficient cash register operations.
• Greeted customers and helped with product questions, selections, and purchases.
• Performed cash, card, and check transactions to complete customer purchases.
• Monitored customers for signs of security concerns and escalated issues to management.
• Recommended complementary purchases to customers, increasing revenue.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used in-store system to locate inventory and place special orders for customers.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Supported inventory counts and backroom organization for efficient stock flow.

• Managed executive calendars, scheduled appointments, and resolved conflicts to maintain smooth daily operations.
• Coordinated inbox communications, drafted responses, and routed messages to appropriate staff members.
• Organized client bookings, follow-ups, and reminder communications to support consistent appointment flow.
• Prepared internal documents, forms, and correspondence with accuracy and attention to detail.
• Tracked supply needs, placed orders, and coordinated vendors to prevent inventory shortages.
• Processed invoices, receipts, and administrative records to maintain organized office documentation.
• Supported artist and leadership scheduling, ensuring meetings, consultations, and priorities stayed aligned.
• Assisted with event logistics, promotional tasks, and front-desk coordination to enhance studio efficiency.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Answered high volume of phone calls and email inquiries.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.

• Performed professional piercings using sterile technique and calibrated tools.
• Educated clients on aftercare, healing timelines, and jewelry maintenance.
• Maintained clean piercing stations, instruments, and sanitation logs.
• Selected appropriate jewelry based on anatomy, placement, and client preference.
• Followed infection control procedures and cross-contamination prevention standards.
• Assisted clients with consent forms, intake details, and service preparation.
• Inspected piercings for proper placement, swelling, and healing progress.
• Managed piercing supplies, jewelry inventory, and room readiness throughout shifts.
• Trained apprentice piercers on proper techniques and safety protocols, fostering a supportive learning environment.
• Collaborated with colleagues on cross-promotion initiatives between tattooing and body piercing services for increased business growth opportunities.
• Consistently maintained compliance with all local health regulations while performing professional body piercings at the highest standard of cleanliness.
• Polished and sterilized all tools and equipment with an autoclave, ensuring a safe environment for clients.
• Developed strong rapport with clients through clear communication and a friendly demeanor, building a loyal customer base.
• Maintained detailed records of each client''s procedure, allowing for accurate tracking of piercing history and improved customer service.
• Established a welcoming atmosphere within the studio by keeping it clean, organized, and displaying our portfolio proudly.
• Delivered exceptional customer experiences by carefully listening to client needs, upholding strict safety protocols, and demonstrating expert technique.
• Educated clients on proper aftercare techniques, leading to faster healing times and fewer complications.
• Participated in industry conferences and workshops, staying current on best practices and trends within the body piercing community.
• Assisted in the selection and ordering of high-quality jewelry inventory, ensuring access to an extensive range of options for clients.
• Monitored inventory levels of supplies such as needles, gloves, disinfectants, ensuring that we never ran out during peak hours or busy seasons.
• Managed appointment scheduling efficiently while accommodating walk-ins when possible to maximize daily revenue generation.
• Collaborated with other body artists in the studio to create custom designs, broadening our services to attract new clientele.
• Sought feedback from clients after their piercing experience, allowing us to continuously improve upon our services and maintain high levels of customer satisfaction.
• Conducted routine equipment maintenance checks to ensure optimal performance levels during every procedure.
• Ensured a safe and sterile environment for piercing procedures, resulting in zero infection incidents during my tenure.
• Developed and implemented activities to improve clients' quality of life.
• Entrusted to handle confidential and sensitive situations in professional matter.

• Assisted customers with product selection, sizing, and store policies.
• Processed sales transactions accurately using point-of-sale system.
• Replenished merchandise and organized floor displays to support visual standards.
• Maintained fitting rooms, recovery, and overall sales floor presentation.
• Answered customer questions and resolved basic service concerns promptly.
• Monitored cash handling procedures and followed loss prevention guidelines.
• Adapted quickly to opening, closing, and shift handoff responsibilities.
• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Maintained clean sales floor and straightened and faced merchandise.
• Collaborated with team members to achieve daily sales goals and exceed performance targets.
• Helped customers complete purchases, locate items, and join reward programs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered questions about store policies and addressed customer concerns.
• Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
• Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
• Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
• Managed efficient cash register operations.
• Greeted customers and helped with product questions, selections, and purchases.
• Performed cash, card, and check transactions to complete customer purchases.
• Monitored customers for signs of security concerns and escalated issues to management.
• Recommended complementary purchases to customers, increasing revenue.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used in-store system to locate inventory and place special orders for customers.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Supported inventory counts and backroom organization for efficient stock flow.

Minors in philosophy, linguistics, art history, and Latin.

Graduated early with honors