EMILY NATIONS
Bellevue,NE
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Mortgage Loan Officer NMLS # 2610010
Unison
06.2024 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed and implemented marketing campaigns to generate new business opportunities.
Interim President for DEIB Committee
Unison
01.2024 - Current
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Sales Representative
UNISON (REAL ESTATE EQUITY EXCHANGE)
02.2023 - 06.2024
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Adapted to and remained flexible in changing, fast-paced work environment
- Worked with management teams to develop annual sales plans, goals, and targets
- Identified areas of improvement in existing processes and implemented solutions accordingly
- Prepared detailed reports for management regarding sales activities, progress and forecasts
- Leveraged CRM software tools effectively for tracking customer interactions and managing pipeline activity
- Volunteered and chosen for Investment Management Pilot Program to bring more revenue
- Applied and chosen for internal committees such as Fun Committee and DEIB committee
- Rewrote, revised and expanded training program
- Collaborated across different departments to implement changes and foster efficiency.
Sales Development Representative
TRUCKERS NETWORK
08.2022 - 02.2023
- Cold called potential customers to generate leads
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Responded promptly to customer queries to increase overall satisfaction
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Generated leads and located opportunities for market expansion and business growth
- Leveraged CRM to track and forecast activities
- Prospected potential customers through cold calling, emailing, and social media outreach
- Developed key understanding of pipeline and target objectives to execute sales opportunities
- Implemented creative strategies to overcome objections and secure new business deals
- Uncovered potential opportunities by conversing and setting meetings with prospective buyers
- Identified cross-sell and up-sell opportunities within existing customer base
- Worked closely with senior team members and leaders to discover new areas of opportunity.
Project Manager
HELIX PAINTING
06.2021 - 06.2022
- Successfully managed projects with tight deadlines and limited resources
- Coordinated team members to ensure tasks were completed on time and within budget
- Provided clear direction to internal teams, setting expectations and due dates for deliverables
- Traveled to customer sites to keep projects on schedule while maintaining high quality
- Documented project requirements, processes, and procedures
- Provided leadership during times of ambiguity or uncertainty while motivating the team
- Developed project plans, tracked progress, and reported results to management and clients
- Managed project budget and oversaw expenditures to keep costs controlled and within budget parameters
- Monitored project performance metrics to ensure adherence to quality standards
- Organized and led kickoff and status meetings to communicate project expectations prior to project execution
- Developed detailed schedule for planning and tracking manpower, equipment, and work orders
- Identified potential risks and developed strategies for mitigating them
- Developed detailed work breakdown structures and identified critical path activities
- Planned, scheduled and coordinate project activities to meet deadlines
- Monitored project milestones and deliverables
- Requested and reviewed project updates to meet deadlines
- Proposed, reviewed and approved modifications to project plans.
Sales Representative
HELIX PAINTING
02.2021 - 06.2022
- Hit over 1 million dollars in sales in first year
- Exceeded monthly sales records on multiple occasions
- Identified sales opportunities and acted on leads with in person presentations and objection handling
- Provided outstanding customer service with proper project management techniques
- Built partnership with interior designers, contractors, etc
- Trained newly hired sales team members regarding company procedures and standards
- Worked with management teams to develop annual sales plans, goals and targets
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Developed and maintained strong customer relationships and networks within designated sales territory
- Adapted to and remained flexible in changing, fast-paced work environment
- Negotiated contracts and prices with clients to exceed sales goals
- Remained current on relevant product and industry information to provide up-to-date catalogs and services
- Researched market and competitor trends, implementing best practices to improve customer satisfaction.
Sales Development Representative
VIVAX PROS
06.2020 - 02.2021
- Generated over 1000 leads
- Educated with exterior paint and woodwork repairs
- Brought in 600k in revenue continuously with excellent prospecting and lead generation skills
- Redirected and overcame sales objections by employing persuasive communication skills
- Met and exceeded monthly sales targets
- Developed product knowledge and understanding of competitive landscape to effectively identify customer needs
- Implemented creative strategies to overcome objections and secure new business deals
- Participated in trade shows and conferences to promote products
- Used knowledge of company products and services to recommend solutions to customers
- Generated leads and located opportunities for market expansion and business growth
- Trained new employees on company policies and strong sales techniques.
Education
NMLS License - Mortgage
On Course Learning
Online 06.2024
Skills
- Client Development and Retention
- Client Needs Assessment
- Complex Problem-Solving
- Interpersonal Communication Skills
- Customer Relations
- Outreach Initiatives
- Staff Training
- Performance Improvement
- Product and Service Knowledge
- New Business Generation
- Consultative Sales Techniques
- Unsupervised Learning
References
Darius Christensen, Previous Sales Manager, (308) 293-0533, dls2208@gmail.com
Timeline
Mortgage Loan Officer NMLS # 2610010
Unison
06.2024 - Current
Interim President for DEIB Committee
Unison
01.2024 - Current
Sales Representative
UNISON (REAL ESTATE EQUITY EXCHANGE)
02.2023 - 06.2024
Sales Development Representative
TRUCKERS NETWORK
08.2022 - 02.2023
Project Manager
HELIX PAINTING
06.2021 - 06.2022
Sales Representative
HELIX PAINTING
02.2021 - 06.2022
Sales Development Representative
VIVAX PROS
06.2020 - 02.2021
NMLS License - Mortgage
On Course Learning
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