Emily Neally
Quincy,IL
Summary
Goal-driven banking professional with successful 4-year career in customer service, well-versed in managing diverse customer needs with speed and efficiency. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Collaborative leader with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
4
4
years of professional experience
Work History
Member Service Representative II
America’s Credit Union
09.2023 - 05.2024
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Contacted members to collect on past due auto and visa payments.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for members.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Manager
Wink's Drinks
04.2022 - 07.2023
- Increased team productivity by implementing efficient processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Accurately completed end-of-day financial tasks
Barista
Carter’s Coffee Bar
10.2020 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled cash and processed payments accurately to avoid errors.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Associate of Arts - Business
John Wood Community College
Quincy, IL05.2025
High School Diploma -
Quincy Senior High School
Quincy, IL05.2022
Skills
- Exceptional Customer Service
- Energetic and Outgoing
- Customer Relationship Management
- Account Management
- Finance Knowledge
- Leading Employees
Timeline
Member Service Representative II
America’s Credit Union
09.2023 - 05.2024
Manager
Wink's Drinks
04.2022 - 07.2023
Barista
Carter’s Coffee Bar
10.2020 - 03.2022
Associate of Arts - Business
John Wood Community College
High School Diploma -
Quincy Senior High School
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