Emily Nelson
Corona,CA
Summary
Dynamic and self-sufficient individual with a passion for healthcare and a strong desire to excel in the medical device industry. Excels in fast-paced environments, adept at managing multiple priorities with a positive attitude and strong eye for detail. Thrives on collaboration and teamwork with genuine enthusiasm and effective communication with peers. Ready to bring a dynamic blend of sociability and contribute to a high-performing medical device team.
Overview
7
7
years of professional experience
Work History
Lead Server Trainer
Thirsty Lion Gastropub
02.2021 - 01.2024
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Built and maintained relationships with returning guests over the course of 3 years.
- Promoted a culture of teamwork by facilitating collaboration among management, fellow leads, team members and other supporting roles in the company.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotional items.
- Averaged $1,500-$2,700 in sales per shift with minimal voids or comps with an average tip percentage of 22%.
Server Trainer
WoodRanch
01.2017 - 08.2020
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Developed strong relationships with regular guests encouraging repeat business and loyalty to the establishment.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Medical Assistant Intern
Advanced Orthopedic Pain Management & Wellness
11.2019 - 01.2020
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Assisted healthcare professionals with conducting physical exams, enabling timely diagnosis and treatment plans for patients.
- Educated patients about medications prescribed by physicians while addressing any questions or concerns they may have had regarding their treatments.
- Developed strong communication skills while working closely with insurance companies, pharmacies, and other outpatient centers.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ12.2023
Associate of Arts - Psychology
Orange Coast College
Costa Mesa, CA05.2021
Associate of Science - Medical Assisting
Orange Coast College
Costa Mesa, CA05.2021
Skills
- Upselling Strategies
- Detail-Oriented
- Cross-Training
- Excellent Communication Skills
- Determine Service Triage
- Adaptability
- Medical Terminology
- Patient Care Coordination
Timeline
Lead Server Trainer
Thirsty Lion Gastropub
02.2021 - 01.2024
Medical Assistant Intern
Advanced Orthopedic Pain Management & Wellness
11.2019 - 01.2020
Server Trainer
WoodRanch
01.2017 - 08.2020
Bachelor of Arts - Psychology
Arizona State University
Associate of Arts - Psychology
Orange Coast College
Associate of Science - Medical Assisting
Orange Coast College
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