Emily Nerio
Elm Grove,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Client Relations Specialist
RBServices
04.2021 - Current
- Logged call information and solutions provided into internal database.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
Childcare Professional
Melanie's Learn & Play
08.2023 - 02.2024
- Facilitated smooth transitions between activities throughout the day, minimizing disruptions while maximizing engagement levels among children.
- Assisted in the planning and execution of monthly theme-based curriculums, incorporating various learning styles and interests.
- Mentored new staff members on best practices for childcare professionals, contributing to a cohesive team dynamic within the organization.
- Promoted healthy eating habits by preparing nutritious snacks and meals according to dietary guidelines for young children.
- Organized daily schedules that included both structured activities and free playtime, supporting children''s social, emotional, cognitive, and physical development.
- Implemented sensory play opportunities for children to explore different textures, materials, and experiences in a safe and supervised environment.
- Provided a nurturing atmosphere that encouraged children to build strong relationships with their peers, fostering social development and peer interactions.
Receptionist/Administrative Assistant
1st Choice Personnel
10.2020 - 01.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Front Desk Manager
Holiday Inn Express & Suites
01.2019 - 02.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Resolved guest complaints by addressing issues with rooms promptly.
Cashier
Buc Stop
07.2017 - 01.2019
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Education
High School Diploma -
Parkway High School
Bossier City, LA05-2017
Skills
- Microsoft Excel
- Data entry
- Computer proficiency
- Microsoft outlook
- Scheduling
- Data collection
- Shipping procedures
- Professional telephone demeanor
- Administrative support
- ImageRight
- AIM
- Applied Epic/TAM
- Filing
- Prioritization
- Microsoft PowerPoint
- Reading comprehension
- Clerical support
- Minute taking
Timeline
Childcare Professional
Melanie's Learn & Play
08.2023 - 02.2024
Client Relations Specialist
RBServices
04.2021 - Current
Receptionist/Administrative Assistant
1st Choice Personnel
10.2020 - 01.2021
Front Desk Manager
Holiday Inn Express & Suites
01.2019 - 02.2020
Cashier
Buc Stop
07.2017 - 01.2019
High School Diploma -
Parkway High School
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