Emily Neuhauser
Everett,WA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Food & Beverage Manager
Columbia Hospitality Inc.
11.2022 - Current
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
Owner/Operator
Good Bottle, Inc.
01.2019 - 11.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Beertender
Pangaea Bier Cafe
12.2009 - 08.2011
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Washed production lines and storage containers to maintain clean and efficient work areas.
Administrative Assistant
Ralph Larsen & Son
10.2007 - 09.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Work directly with job Superintendents, on-site, to help with any administrative help they may need
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
Administration Assistant/Catering Assistant
Sample This Fine Catering
01.2003 - 09.2007
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Packed and Delivered all food and tools needed for catering job
- Managed filing system, entered data and completed other clerical tasks.
- Bartender
- Server
- Set up and taking down of events
Education
Massage Therapy
National Hol
San Francisco, CA09.2009
High School Diploma -
Half Moon Bay High School
Half Moon Bay, CA06.2003
Skills
- Communication
- Leadership
- Organized
- Able to easily multi-task
- Time Management
- Attention to Detail
- Customer Service
- Computer Literate
- Complex Problem-Solving
- Staff Scheduling
Timeline
Food & Beverage Manager
Columbia Hospitality Inc.
11.2022 - Current
Owner/Operator
Good Bottle, Inc.
01.2019 - 11.2022
Beertender
Pangaea Bier Cafe
12.2009 - 08.2011
Administrative Assistant
Ralph Larsen & Son
10.2007 - 09.2009
Administration Assistant/Catering Assistant
Sample This Fine Catering
01.2003 - 09.2007
Massage Therapy
National Hol
High School Diploma -
Half Moon Bay High School
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