Emily Newberry

• HR point of contact for Glamazon, acid feeds and associate Activity committee
• Promote high customer satisfaction by resolving problems with knowledgeable and friendly service to associates and managers.
• Escalate and take partners when discrepancies or issues arise with associate interactions, such as leave of absence, accommodations, or other employee relations issues.
• Plan, coordinate and implement associate activities that create an inclusive environment

Reference: CEO Chloe Elise +1 (515) 473-2864

• Provided administrative support to the CEO, including scheduling appointments, managing emails, and organizing travel plans.
• Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) In a timely manner.
• Property stuff: making sure all contractors are doing their jobs and we’ve paid invoice, making sure all bills go through with nothing unexpected and calling if there’s any questions, making sure annual property taxes and permits are paid (a lot of the CEO’s lake house stuff is writing checks and mailing it in, but Nashville air bnb is more electronic), working with CEO’s property management company in Nashville.
• Finance stuff: disputing charges that aren't us, calling and asking about certain bills, bookkeeping for the Nashville condo, storing and filing all of the lake house paperwork/finance info.

• PG is responsible for running the Processing section of the department, which includes monitoring associate performance, ensuring orders are processed correctly, and meeting daily volume goals.
• Conducted regular inspections and audits to check quality and verify inventory levels.
• Trained in IOL (inventory), Problem solve, TDR, Waterspider, sorter, Ambassador.
• Onboarded new staff and facilitated new hire orientation.

• Supervised 40 staff members to perform fulfillment duties in accordance with established procedures.
• Communicated directly with suppliers and analyzed contracts and service cost-effectiveness.
• Spearheaded diversity, equity, and inclusion efforts to meet company diversity goals.
• Analyzed business operations to quickly resolve problems and manage workflow process to keep projects on track.
  

• Performed store opening, closing, and shift-change actions, and kept accurate shift-change logs.
• Built trust with my customers to create customer retention.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Helped management develop employee improvement plans and motivate team members to continually improve.
• Liaised between clients and vendors, and maintained effective lines of communication.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.