Emily Newlin

Increased schedule adherence through consistent monitoring and real-time adjustments as needed.

• Acted as first point of contact and set appointments for prospective clients.
• Provided detailed information about available services and requirements.
• Called customers to coordinate schedules and set appointments.
• Documented calls and appointments using [Software].
• Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
• Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
• Set up and updated [Type] accounts with latest information.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Confirmed appointments, communicated with clients, and updated client records.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Consulted with customers to resolve service and billing issues.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Fielded customer complaints and queries, fast-tracking for problem resolution.

• Managed inventory by performing physical counts, identifying variances and reconciling records.
• Performed cycle counts on daily basis to immediately spot errors and apply remedies.
• Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
• Transported items using equipment like forklifts and hand trucks.
• Researched inventory-related discrepancies and made appropriate adjustments in system.
• Investigated and resolved variances with inventory records.
• Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
• Executed cycle counts of materials onsite and reconciled against company reports.
• Pulled damaged and recalled products for return or disposal.
• Received and counted stock items, recording data manually or on computer for inventory purposes.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
• Compared merchandise invoices to items actually received.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Stocked shelves, racks and bins with new or transferred merchandise.
• Recommended disposal of obsolete stocks to write off unsellable items from inventory.
• Placed products on conveyors for final wrapping and shipment.

• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Updated and maintained store signage and displays.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Evaluated store performance and incorporated feedback to implement improvement plans.