EMILY NIETO
Holly Springs,NC
Summary
My career background has mostly been focused around animals. In a grooming setting, and a medical setting. Although I did enjoy it, I was ready for a career change in mental/behavioral health. I do not have much experience in a Behavioral Health setting, aside from my recent experience at Veritas Collaborative. But, I am proficient in the best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises due to my own personal experiences. I'm also dedicated to assisting patients with improving daily living through avoidance of harmful substances and ongoing support. I am proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. I feel as though I have the necessary skills to make a difference in people's lives, especially those who are in need of support through a crisis. Competent [Job Title] knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve well being and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Veritas Collaborative
03.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Monitored patients for EBM, as this was not allowed in our facility.
- Monitored patients eating habits and documented any abnormal behaviors.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
- Used Aura to document patient information, progress notes, and treatment plans.
- Supported patient confidentiality in accordance with HIPAA regulations.
Animal Care Technician
Animal Emergency Hospital And Urgent Care
04.2023 - 12.2023
Veterinary Assistant
Banfield Animal Hospital
03.2022 - 02.2023
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
- Restocked and sanitized exam rooms for ample supplies and disease control
- Advised clients on animal care, nutrition and behavior problems
- Administered vaccinations, medications and treatments as prescribed by the veterinarian
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries
- Collected fluids from animals for laboratory testing
- Recorded patient food and water intake and output levels on a daily basis
- Provided emotional support to pet owners during difficult times
- Interpreted lab results for heartworm testing, parasites, and skin scrapings
- Answered phone inquiries from clients regarding appointment scheduling, services offered
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury
- Communicated with veterinarians and staff members to maintain patient flow
- Released patients to owners with care directions from veterinary staff
- Supported euthanasia procedures and disposal following regulations and owner preferences
- Sterilized and maintained veterinary care instruments and equipment
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
Professional Dog Groomer
Doggy Day Grooming
01.2021 - 01.2022
Professional Dog Groomer
Dazzling Dogz
09.2019 - 12.2020
Dog Bather
Petsmart
07.2017 - 02.2018
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items
- Followed an effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets
- Kept animal coats clean and healthy with regular washing, grooming and trimming
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskies and Malamutes
- Bathed dogs and cats to remove fleas, ticks and other skin parasites
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers
- Dematted dogs and trimmed hair in ears and between paw pads.
Education
Crisis Prevention And Intervention -
Crisis Prevention Institute
Durham, NC03.2024
CPR+First Aid+AED -
American Heart Association
Durham, NC03.2024
High School Diploma -
James Madison High School
05.2017
Skills
- Excellent Customer Service Skills
- Knowledge of Medical Terminology
- Medication Administration
- Family Support and Assistance
- De-Escalation Techniques
- Behavioral Management
- Crisis Intervention
- Suicide Prevention
- Family Relations
- Progress Monitoring
State
NC
Zip
27540
City
Holly Springs
Timeline
Behavioral Health Technician
Veritas Collaborative
03.2024 - Current
Animal Care Technician
Animal Emergency Hospital And Urgent Care
04.2023 - 12.2023
Veterinary Assistant
Banfield Animal Hospital
03.2022 - 02.2023
Professional Dog Groomer
Doggy Day Grooming
01.2021 - 01.2022
Professional Dog Groomer
Dazzling Dogz
09.2019 - 12.2020
Dog Bather
Petsmart
07.2017 - 02.2018
Crisis Prevention And Intervention -
Crisis Prevention Institute
CPR+First Aid+AED -
American Heart Association
High School Diploma -
James Madison High School
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