Emily Nix
Attalla,AL
Summary
Proven leader with extensive experience in staff management and customer service focus, notably at The Shoe Dept. Excelled in delegation and inventory oversight, enhancing team performance and customer satisfaction. Skilled in training and mentoring, achieving significant improvements in staff development and operational efficiency.
Overview
5
5
years of professional experience
Work History
Manager on Duty/Key Holder
The Shoe Dept
05.2023 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed returns, exchanges and refunds in accordance with store policy.
- Processed shipments and entered data into the system in order to keep up with inventory
- Delegated tasks in order to keep the store running seamlessly and keeping effective communication and teamwork at a maximum
- Handled online orders and in store pickups throughout the day and along with other daily tasks
- Closed the store: counting petty cash, making deposits, doing cash runs
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Manager/Key Holder
Claire's Accessories
01.2023 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Processed shipments and entered data into the system in order to keep up with inventory
- Delegated tasks in order to keep the store running seamlessly and keeping effective communication and teamwork at a maximum
- Handled online orders and in store pickups throughout the day and along with other daily tasks
- Closed the store: counting petty cash, making deposits, doing cash runs
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Seasonal Sales Associate
Spencer's
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Backline/Sandwich Artist
Chicken Salad Chick
05.2022 - 10.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Built sandwiches and plates to order, as they came in and in a timely manner
- Juggled in store and online orders, multitasking in order to get them all out in a timely manner
- Closed the store: cleaning my work space, washing dishes, setting up for the next day and keeping up with personal inventory
Kennel Technician/Pet Groomer Apprentice/Manager
Cedar Ridge Pet Camp
06.2021 - 05.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Improved animal health by administering medications as directed by veterinarians.
- Made appointments for potential and repeat boarders and groomees
- Cash handling/processing payments
- Maintained accurate inventory records for pet supplies and food, ensuring availability and controlling costs through strategic ordering.
- Reduced stress levels in animals by implementing structured play and exercise routines, promoting physical and mental well-being.
- Provided compassionate care for over 32 dogs and cats at any given time, ensuring their comfort and well-being during their stay.
Manager On Duty
Hibbet Sports
05.2021 - 01.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed returns, exchanges and refunds in accordance with store policy.
- Processed shipments and entered data into the system in order to keep up with inventory
- Delegated tasks in order to keep the store running seamlessly and keeping effective communication and teamwork at a maximum
- Handled online orders and in store pickups throughout the day and along with other daily tasks
- Closed the store: counting petty cash, making deposits, doing cash runs
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Car Salesperson
Kia Motors
02.2021 - 05.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Cold-called customers that previously inquired about a vehicle
Kennel Technic
Cedar Ridge Pet Camp
11.2020 - 02.2021
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Answered phone calls and directed customers to the appropriate department
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Streamlined medication administration for animals with health conditions, improving health outcomes with meticulous record-keeping.
Sales Associate
Hibbett Sports
10.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Took online orders and fulfilled them while simultaneously doing daily tasks
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Tuesday Morning
11.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Restaurant Hostess/List Personel
Top of the River
06.2019 - 09.2019
- Demonstrated strong multitasking skills by handling customer inquiries while attending to in-person guest needs seamlessly.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Jacksonville State University
Jacksonville, AL 08.2019 - 05.2019
High School Diploma -
Coosa Christian School
Gadsden, AL 08.2019 - 12.2019
Skills
Customer service focus
Delegation capabilities
Sales and Marketing
Staff Training and Development
Budgeting expertise
Staff Management
Goal-Oriented
Training and mentoring
Inventory Oversight
Processes and procedures
Complex Problem-Solving
Expectation setting
Employee Motivation
Hiking, Exercising, and spending time with family. Work/Life balance is extremely important to me.
I like to hike whenever I have a free moment or a new location to explore! I also love to spend time with my ever growing family. I watch movies with my nieces and nephews, take them wherever they want to go as well as doing crafts and playing games.
Timeline
Manager on Duty/Key Holder
The Shoe Dept
05.2023 - Current
Manager/Key Holder
Claire's Accessories
01.2023 - 05.2023
Seasonal Sales Associate
Spencer's
11.2022 - 01.2023
Backline/Sandwich Artist
Chicken Salad Chick
05.2022 - 10.2022
Kennel Technician/Pet Groomer Apprentice/Manager
Cedar Ridge Pet Camp
06.2021 - 05.2022
Manager On Duty
Hibbet Sports
05.2021 - 01.2022
Car Salesperson
Kia Motors
02.2021 - 05.2021
Kennel Technic
Cedar Ridge Pet Camp
11.2020 - 02.2021
Sales Associate
Hibbett Sports
10.2020 - 02.2021
Sales Associate
Tuesday Morning
11.2019 - 06.2020
Jacksonville State University
08.2019 - 05.2019
High School Diploma -
Coosa Christian School
08.2019 - 12.2019
Restaurant Hostess/List Personel
Top of the River
06.2019 - 09.2019
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